Terry Anthony

• Provided customer support and product information for health science solutions.
• Documenting detailed information about our consumer experiences with our products.
• Managed client inquiries and resolved issues efficiently.
• Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

• Ensured Consumer Affairs follows the guidelines set forth by Food and Drug Administration (FDA) under the Dietary
Supplement Health and Education Act (DSHEA), to ensure compliant when communicating with consumers as well
documenting required for information collection purposes to ensure information is available to be trended for
pharmacovigilance purposes as well as product improvement initiatives for Quality Assurance
• Liaison between Quality Assurance and Consumer Affairs Representatives when handling consumer product
complaints

• Helped resolve consumer inquiries by providing accurate information that is understandable and in a timely manner
• Ensured all documentation is correct when taking consumer complaint experience (timeline of events, reaction,
current status, medical history, etc.)
• Conduct consumer follow ups to provide complaint resolutions and/or to collect additional information as needed
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• Consistently meet performance benchmarks in all areas (speed, accuracy, volume)