Terry Bonner
Cedar City
Summary
A dedicated professional with a proven track record in conflict de-escalation, team collaboration, and critical thinking. Known for maintaining composure and making sound decisions in high-pressure situations, I excel in managing challenging scenarios with a focus on preserving safety and fostering trust. With a strong commitment to teamwork and continuous learning, I have developed a deep understanding of professionalism and a nuanced approach to problem-solving. Passionate about contributing to the well-being of my community while upholding the law with integrity.
Overview
15
15
years of professional experience
Work History
Service Supervisor
Western Industrial Equipment Services LLC
07.2018 - Current
- Handled customer complaints and inquiries.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
State Trooper
Arizona Department of Public Safety
05.2016 - 07.2018
- Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
- Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
Corporal
United States Marine Corps Reserve
06.2010 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Technician
Western Industrial Equipment Services LLC
09.2012 - 05.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Highland High School
Gilbert, AZCertificate - Law Enforcement
Arizona Law Enforcement Academy
Phoenix, AZ10-2016
Skills
- Relationship building and management
- Conflict de-escalation
- Patience and empathy
- Critical thinking
- Positive attitude
- Teamwork and loyalty
Timeline
Service Supervisor
Western Industrial Equipment Services LLC
07.2018 - Current
State Trooper
Arizona Department of Public Safety
05.2016 - 07.2018
Service Technician
Western Industrial Equipment Services LLC
09.2012 - 05.2016
Corporal
United States Marine Corps Reserve
06.2010 - 10.2017
Highland High School
Certificate - Law Enforcement
Arizona Law Enforcement Academy
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