Terry Brewer
Sparta,Missouri
Overview
32
32
years of professional experience
Work History
Senior Customer Service Clerk
Cal Cartage/NFI
Long Beach, CA
11.1988 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Checking for correct information and data entered by other customer service clerks and corrected as needed.
- Interacted with dispatch, customer, managers and customer to make sure all information entered was correct
- Kept everything well organized and neat in work area.
- Scanned all documentation related to duties
- Worked well with customer for 30 plus years
Education
No Degree - Counseling Psychology
Southern New Hampshire University
Hooksett, NH06.2027
No Degree - Medical Office Management
The Bryman School
Rosemead, CA04.1983
High School Diploma -
Don Antonio Lugo High School
Chino, CA06.1980
Skills
- Staff Training
- Special Requests
- Corporate Standards
- Call Control
- Recordkeeping Strengths
- Managing Multiple Tasks
- Customer Service Excellence
- Money Handling Abilities
- Providing Feedback
- Documentation
- Multi-Line Phone Talent
- Typing Proficiency
- Office Equipment Proficiency
- Administrative Support
- Records Management
- Professional Telephone Demeanor
- Data Evaluation
- Grammar
- Filing
- Customer Service
- Special Assignments
- Proofreading
- Problem-Solving Ability
Timeline
Senior Customer Service Clerk
Cal Cartage/NFI
11.1988 - 01.2021
No Degree - Counseling Psychology
Southern New Hampshire University
No Degree - Medical Office Management
The Bryman School
High School Diploma -
Don Antonio Lugo High School