Cheryl Skakel
Irvington
Summary
Detail-oriented Customer Service Clerk with extensive experience in complaint resolution and effective communication. Skilled in managing cash transactions and maintaining organized environments, contributing to improved customer experiences and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Senior Customer Service Clerk
ShopRite
Watchung
2026 - Current
- Resolved customer complaints effectively and professionally.
- Educated customers about promotions and store offerings.
- Handled cash transactions and managed point-of-sale systems.
- Maintained a clean and organized checkout area.
- Processed returns and exchanges according to store policies.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and provided effective solutions, contributing to higher customer satisfaction ratings.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Resolved customer complaints promptly, enhancing overall customer experience.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Responded to customer questions about products and services.
- Created new accounts for customers by entering personal information into computer systems.
- Recommended process improvements based on customer feedback analysis.
- Helped customers obtain and services with poised and professional assistance.
- Directed visitors to correct personnel to handle individual concerns.
- Ran daily and reports for managers to use in operational planning.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Collaborated with other departments on special projects as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated strong customer relationships, leading to increased repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Updated databases with new and modified customer data.
Education
BBA -
Brooklyn College
Brooklyn, NY06-1994
Skills
- Customer service
- Complaint resolution
- Customer relations
- Cash handling
- Conflict resolution
- Conflict de-escalation
- Effective communication
- Interpersonal communication
- Cross-department collaboration
- Attention to detail
- Problem solving
- Analytical
- Analytical thinking
- Critical thinking
- Flexible and adaptable
- Good Telephone Etiquette
- Relationship management
Timeline
Senior Customer Service Clerk
ShopRite
2026 - Current
BBA -
Brooklyn College