Hi, I’m
Terry Castle
Gainesville
Summary
Intermediate Customer Service Representative with 4+ years of experience troubleshooting techniques and resolving customer issues. Hard-working professional recognized by peers for my effective analytical and creative thinking skills. Looking to apply my experience with Customer Relations and Administrative Support at your company.
Overview
12
years of professional experience
Work History
City of Gainesville
CSR 2
05.2023 - Current
Job overview
- Resolving customer concerns and accounts utilizing multiple software systems and communicating through various branches of GRU.
Werner Enterprises
Truck Driver Class
12.2018 - 05.2022
Job overview
- Drove all 48 states for 3 years, then hauled refrigerated foods in the South East region for 2 years
- Provided customer service to both shippers and consignees to ensure goods are efficiently and safely delivered.
Swift Transportation
Truck Driver
05.2016 - 12.2018
Job overview
- Drove tractor trailer across the lower 48 states
- Resolved discrepancies in paperwork and communicated directly with shipping and receiving departments.
Manpower
Customer Service Representative
12.2015 - 04.2016
Job overview
- Inbound call center customer service rep
- Resolved customer concerns by listening and addressing issues, explaining various solutions and product information.
Four Seasons Spa
Front Desk Agent
01.2013 - 02.2015
Job overview
- Intermediary between guests, back house staff and other resort departments
- Responsible for answering calls, booking appointments, and resolving guest concerns.
Education
Penn Foster Career SchoolScranton, PA
No Degree from Electronics Equipment Installation And Repair
03.2025
Yucaipa Adult SchoolYucaipa, CA
GED
11.2001
Skills
- Troubleshooting
- Mechanical testing
- Safety enforcement
- Critical thinking
- Decision-making
- Observation
Closing
352-677-1195, TCASTLE787@GMAIL.COM, Thank you for considering my application.
Application
09/01/24, Electrical Technician, Open
Languages
Spanish
Limited Working
Timeline
CSR 2
City of Gainesville
05.2023 - Current
Truck Driver Class
Werner Enterprises
12.2018 - 05.2022
Truck Driver
Swift Transportation
05.2016 - 12.2018
Customer Service Representative
Manpower
12.2015 - 04.2016
Front Desk Agent
Four Seasons Spa
01.2013 - 02.2015
Penn Foster Career School
No Degree from Electronics Equipment Installation And Repair
Yucaipa Adult School
GED
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