Terry Clarke
Homestead,FL
Summary
Customer-oriented Pharmacy Technician bringing 18 years of experience and strong background in pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. With having 18 years of experience, I am self driven and equipped to work successfully in a fast paced pharmacy setting.
As a law student intern I am skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies. Dedicated legal professional offering expertise in Real Estate law. Proven success in building trusting rapport with clients and offering sound legal advice in clear and universal terms. Hardworking and dedicated to client advocacy.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Certified Pharmacy Technician
Community Health of South Florida Inc: Doris Ison Health Center
2006.10 - Current
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Properly filled and dispensed an average of 866 prescriptions per day.
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
- Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Pharmacy Technician
CVS
2000.08 - 2006.08
- Responded to customer requests via telephone and email.
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers..
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
Real Estate Agent
Inspired Lifestyle Realty
2019.10 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL05.2023
Minor - Public Administration
Florida International University
Miami, FL05.2023
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05.2021
High School Diploma -
Coral Reef Senior High School
Miami, FL2000
Skills
- Drug storage procedures
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Medication Inventory Management
- Pharmacy law knowledge
- Motivated self-starter
- Insurance billing expert
- Data entry
- Interpersonal communications
- Records management
- Administrative support
- Research
- Analytical and Critical Thinking
- Program Management
- Policy analysis
- Analytical Skills
- Staff Leadership
- Develop and implement internal controls
Timeline
Real Estate Agent
Inspired Lifestyle Realty
2019.10 - Current
Certified Pharmacy Technician
Community Health of South Florida Inc: Doris Ison Health Center
2006.10 - Current
Pharmacy Technician
CVS
2000.08 - 2006.08
Bachelor of Arts - Criminal Justice
Florida International University
Minor - Public Administration
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Coral Reef Senior High School
- Certified Pharmacy Technician (CPhT)
- CPR certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Admitted to the Honors College
- Member of NSLS
- Deans List
Certification
- Certified Pharmacy Technician (CPhT)
- CPR certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Admitted to the Honors College
- Member of NSLS
- Deans List
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