TERRY CONNOR
Quincy,MA
Summary
Motivated, top-producing loan officer with 20 years experience in local residential real estate market coupled with appraisal, wholesale lending, real estate sales and closing experience. Problem solver with goal to provide clients with best possible outcome.
Overview
31
31
years of professional experience
Work History
VICE PRESIDENT, MORTGAGE LENDING
Guaranteed Rate Affinity
05.2019 - 02.2024
- Increased company growth through collaboration with marketing to help plan events and attract new clients
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with real estate agents and managers to facilitate communication and deliver personalized solutions to customers.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Established and maintained strong relationships with customers, vendors and strategic partners.
REGIONAL LENDING MANAGER
Bank Of Canton
06.2017 - 05.2019
- Interview applicants to develop information concerning their needs, desires, and earnings, to assist in determining whether their loan will be an acceptable risk to the bank
- Obtain and analyze pertinent financial and credit data
- Keep informed of market trends and developments in the local real estate market as well as changing rules and regulations concerning residential mortgage lending
- Offer product expertise and advise clients on most suitable mortgage for their needs
- Assist first time homebuyers with purchasing their first home as well as work with more sophisticated customers with challenging transactions
- Responsible for building up the Quincy market through networking and referral sources with an emphasis on first time homebuyers
- Educate and assist first time homebuyers by speaking at seminars and through individual consulting
- Prospect commercial loans by initiating contact with prospective clients and soliciting requests for proposals
- Work closely with senior commercial loan officer to assist with obtaining documents and assuring smooth transaction from application to closing
- Analyze credit, income and assets of all potential clients and provide expertise and advice to best help clients achieve their goals
- Familiarize and educate myself on buyer assistance programs as well as jumbo investor guidelines and products for more experienced buyers.
SENIOR MORTGAGE DEVELOPMENT OFFICER
Sovereign Bank/Santander Bank
04.2001 - 06.2017
- Closed over 200 million in loan volume
- Consistently top 10% amongst peers in volume, Provide outstanding customer service through polished interpersonal skills which has resulted in a robust repeat business and referrals
- Constantly developing new centers of influence to expand referral business
- Work with bank referrals as well as soliciting residential loans through realtors and attorneys who I've established strong relationships with in the area
- Submit quality files to the underwriters and work closely with processing to obtain any conditions that may be needed
- Advise clients on expiring rate locks and other time-sensitive mortgage timetable factors.
SENIOR ACCCOUNT EXECUTIVE
Nation One Mortgage
01.1996 - 11.2000
- For a national wholesale sub-prime residential mortgage lender
- Responsible for developing and servicing a network of mortgage brokers in the structuring and purchasing of their mortgage loan business
- Facilitated all aspect of the process from submission through funding
- Built new territory by developing new client relationship and strong referral network
- Develop and maintain client database using
- Goldmine and ACT
- Negotiated pricing, product, and rates for mortgage loan transactions
- Sold new product and serviced client base through regular phone contacts and bimonthly visits
- Traveled periodically to territory to perform presentations and worked trade shows
- Mentored new account executives
- Achieved awards for top production
STAFF APPRAISER/INDEPENDENT APPRAISER
The Appraisal Corp, Boston Five Cents Savings Bank
01.1993 - 01.1995
- Licensed real estate appraiser with expertise in South Shore, Downtown Boston, and North Shore area
- Reviewed and analyzed market data trends, property tax records and other relevant data
- Developed accurate property valuations for single family, condominiums and 2-4 family homes
- Consulted with clients on valuations and serviced clients by providing timely turnaround
- Used extensive knowledge of state and federal real estate guidelines to develop accurate and supported timely appraisals.
- Produced reports with detailed valuations.
- Documented condition and special features to provide accurate estimations.
Education
B.A. - Economics
Columbia College, Columbia University
New York, NY1989
Skills
- Outstanding interpersonal and customer service skills
- Government Lending
- Mortgage Lending
- Strong Appraisal Knowledge
- Resourceful Problem Solver
- Analytical and critical thinking
Additional Information
- 2016 Top Producer Award and Partnership Award; 2005 Top Producer Award
- Customer Care Service Award 2021
- Licensed loan officer in MA and NH
Civic Activities
Meals on Wheels - Volunteer for South Shore Elderly Services 2020 - present
Board of Directors Member QCare (Non-Profit) 2005-2016/ Treasurer 2016-2019
Merrymount Association - Active Member 2010 - present
Basketball Coach - Sacred Heart 2015-2018
Interests
Reading, walking, volleyball, photography, kayaking, & biking
Timeline
VICE PRESIDENT, MORTGAGE LENDING
Guaranteed Rate Affinity
05.2019 - 02.2024
REGIONAL LENDING MANAGER
Bank Of Canton
06.2017 - 05.2019
SENIOR MORTGAGE DEVELOPMENT OFFICER
Sovereign Bank/Santander Bank
04.2001 - 06.2017
SENIOR ACCCOUNT EXECUTIVE
Nation One Mortgage
01.1996 - 11.2000
STAFF APPRAISER/INDEPENDENT APPRAISER
The Appraisal Corp, Boston Five Cents Savings Bank
01.1993 - 01.1995
B.A. - Economics
Columbia College, Columbia University
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