Terry Degani
El Mirage,AZ
Summary
Seeking a position within an organization as a team member by utilizing skills to aid in customer support to assure and improve productivity thereby increasing customer satisfaction and company performance. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Account Manager
Swire Coca-Cola
05.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
Warehouse Worker
Amazon Fulfillment Center
11.2020 - 02.2022
- Process incoming deliveries and customer returns.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
Reset Merchandiser
Impact Group
05.2020 - 11.2020
- Implementation of plan-o-grams, general stocking and manage a team.
- Built fixtures according to plan to effectively display new store merchandise.
- Changed shelves, racks and displays to meet new schematic designs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
Route Sales Representative
Frito Lay
06.2008 - 03.2020
- Responsible for selling and merchandising product, communicate with managers, manage inventory, executing sale displays.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Developed strong customer base through efficient and reliable service.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
Sales Representative
Yates GMC
12.2006 - 04.2007
- Responsible for managing customer through the entire sales process, from initial meet to delivery and beyond
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Personal Banker
Wells Fargo
10.2005 - 12.2006
- Aid customers in opening, managing and optimizing their bank needs.
Sales Representative
Avondale Kia
05.2004 - 01.2005
- Responsible for managing customer through the entire sales process, from initial meet to delivery and beyond
Education
Some College (No Degree) - Information Technology
DeVry Institute of Technology
Long Beach, CaliforniaSome College (No Degree) - Business Administration
California State of University
Northridge, CASkills
- Excellent Communication Skills
- Issue Resolution
- Order Processing
- Client Relations
- Sales
- Time Management
Timeline
Account Manager
Swire Coca-Cola
05.2022 - Current
Warehouse Worker
Amazon Fulfillment Center
11.2020 - 02.2022
Reset Merchandiser
Impact Group
05.2020 - 11.2020
Route Sales Representative
Frito Lay
06.2008 - 03.2020
Sales Representative
Yates GMC
12.2006 - 04.2007
Personal Banker
Wells Fargo
10.2005 - 12.2006
Sales Representative
Avondale Kia
05.2004 - 01.2005
Some College (No Degree) - Information Technology
DeVry Institute of Technology
Some College (No Degree) - Business Administration
California State of University
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