TERRY FIASCHI

• Coordinated office operations, ensuring efficient workflow and communication across departments.
• Managed scheduling for team meetings, optimizing time allocation and resource utilization.
• Streamlined document management processes, improving accessibility and organization of files.
• Assisted in onboarding new employees, facilitating training sessions and administrative support.
• Oversaw inventory management, maintaining supplies necessary for daily operations.
• Developed office policies that enhanced productivity and employee satisfaction.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Completed bi-weekly payroll for 50 employees.

Oversaw daily operations to enhance efficiency and streamline workflows across departments.

• Developed and implemented strategic plans to improve customer satisfaction and service delivery.
• Mentored management team to foster professional growth and enhance leadership capabilities.
• Analyzed financial reports to identify cost-saving opportunities and drive budgetary effectiveness.
• Established performance metrics to monitor progress toward organizational goals and objectives.
• Collaborated with cross-functional teams to optimize resource allocation and operational effectiveness.
• Led initiatives for process improvements that resulted in increased productivity and reduced waste.
• Cultivated relationships with key stakeholders to align business strategies with market demands.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed 100 calls per day from customers and 50 emails from vendors and staff.

• Managed daily office operations, ensuring efficiency and organization across multiple departments.
• Coordinated schedules and appointments for management, optimizing time management and resource allocation.
• Developed and implemented office policies to enhance workflow and productivity throughout the organization.
• Oversaw inventory management, ensuring adequate supplies while reducing waste through effective ordering processes.
• Established communication channels between departments, facilitating collaboration on projects and improving information flow.
• Organized training sessions for new employees, enhancing onboarding experience and ensuring compliance with company standards.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Assisted in the recruitment process, conducting interviews and on boarding new employees to promote a seamless integration into the team dynamic.
• Managed 250 incoming calls, 50 emails per day from customers and staff.

• Processed payroll for 50 employees, ensuring accuracy and compliance with relevant regulations.
• Implemented automated payroll systems, enhancing efficiency and reducing processing time.
• Managed employee benefits enrollment, maintaining accurate records and timely updates.
• Trained new hires on payroll procedures and software, fostering team competency and confidence.
• Collaborated with HR to resolve payroll inquiries, improving employee satisfaction through effective communication.
• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Responded to employee inquiries to provide information regarding payroll deductions and related issues.

• Streamlined dispatch operations to enhance service delivery efficiency.
• Coordinated schedules for 20+ technicians, optimizing response times.
• Implemented new routing software, improving daily dispatch accuracy by 15%.
• Mentored junior dispatch staff, fostering skill development and team collaboration.
• Developed training materials for system updates, ensuring team compliance with protocols.
• Analyzed performance metrics to identify process improvements and drive operational excellence.
• Managed customer service escalations, maintaining high satisfaction levels through effective resolution strategies.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.