TERRY FRANK
Valparaiso,IN
Summary
Dynamic Project Manager with a proven track record at New Era Technology, excelling in project development and team leadership. Skilled in both technical aspects, like Certified Electronic Security Network Technician certification, and soft skills, including effective recruitment and mentoring. Achieved significant project efficiency improvements, exceeding monthly profit targets by optimizing operations and personnel management.
Detail-oriented technician proficient in installing fire alarm systems, access control, intrusion detection, and CCTV surveillance. Demonstrated expertise in ensuring compliance with safety regulations and enhancing security measures for diverse environments. Notable achievements include successful project completions ahead of schedule and high customer satisfaction ratings. Committed to leveraging technical skills for advancing safety technologies.
Overview
10
10
years of professional experience
Work History
Project Manager
New Era Technology
Valparaiso, IN
06.2024 - Current
- Manage the day-to-day operations.
- Generate work orders on received purchase orders.
- Order parts from the generated work orders.
- Oversee the projects, and facilitate regular updates from technicians.
- Organize customer meetings through Microsoft Teams to provide detailed project updates.
- Complete work orders, make sure the technicians' timesheets are correct, get it to work completed, then ready to bill.
Operations Supervisor
PER MAR SECURITY
Griffith, IN
02.2015 - 02.2024
- Manage day-to-day branch operations, including coordinating, scheduling, and overseeing the timely execution of installations and maintenance of security systems, CCTV, access, and fire systems.
- Responsible for interviewing, hiring, and frequently re-evaluating staff.
- Meet and exceed monthly install and service profit margin targets.
- Trained, mentored and motivate employees to maximize team productivity.
- That is making sure the technician has the correct parts, and also making sure the correct technician is assigned to complete the service ticket and finish the work to eliminate return trips to the site, whether that is residential or commercial.
Alarm Technician
PER MAR SECURITY
South Bend, IN
09.2014 - 02.2015
- Installed simple to complex systems in residential, commercial and industrial environments
- Performed maintenance on burglary, fire, access control and CCTV systems
- Trained customers on system use and procedures
Alarm Technician
SAFE HOME SECURITY
Cromwell, CT
09.2014 - 02.2015
- Installed residential and commercial security and fire alarm systems and commercial radio upgrades
- Provided customer care and sales of additional equipment
- Scheduled and executed required maintenance service of installed systems
- Provided customer education and addressed concerns or issues
Education
High School Diploma -
LaPorte High School
La Porte, IN06-1986
Skills
- Certified Electronic Security Network Technician
- NICET Level I Certificatio
- Business Operations
- Project management
- Excel
- Project development
- Project tracking
- Recruitment
Certificationsskills
- Certified Electronic Security Network Technician
- NICET Level I Certification
- Entrepreneurship
- Business Operations
- Project management
- Microsoft
- Excel
- Time Management
- Recruitment
Timeline
Project Manager
New Era Technology
06.2024 - Current
Operations Supervisor
PER MAR SECURITY
02.2015 - 02.2024
Alarm Technician
PER MAR SECURITY
09.2014 - 02.2015
Alarm Technician
SAFE HOME SECURITY
09.2014 - 02.2015
High School Diploma -
LaPorte High School
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