Terry Gayle
Summary
With a proven track record at The Carlyle, A Rosewood Hotel, I excel in delivering exceptional guest services and maintaining safety protocols. My expertise includes effective organization and strong interpersonal skills, ensuring customer satisfaction and team cohesion. Demonstrated ability to train staff and resolve complaints, enhancing guest experience and operational efficiency.
Overview
22
22
years of professional experience
Work History
Bellman
Hotel Marriot New York
01.2012 - 12.2019
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.2
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Assisted in maintaining an inventory of supplies such as linens, towels, toiletries.
- Provided assistance during emergency situations such as medical emergencies or fire alarms.
Breakfast Room Attendant
The St. Regis New York
04.2013 - 08.2017
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided feedback from guests to management to improve the breakfast service.
- Set tables for upcoming meals by following food service guidelines.
- Checked identification for alcoholic beverage purchases when necessary.
Breakfast Attendant & Bellman
The Carlyle, A Rosewood Hotel
06.1998 - 11.2012
- Resolved guest complaints to maintain complete customer satisfaction.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Trained new staff on breakfast service procedures and customer service standards.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
Education
Bachelor of Science -
University of Alajuela
Alajuela, Cost Rica07-1987
High School Diploma -
Diurno De Limon
Limon12-1978
Skills
- Luggage deliveries
- Safety policies and procedures
- Effective organization
- Guest services
- Room service
- Team building
- Guest relations
- Strong interpersonal skills
Languages
English
Professional
Spanish
Professional
Timeline
Breakfast Room Attendant
The St. Regis New York
04.2013 - 08.2017
Bellman
Hotel Marriot New York
01.2012 - 12.2019
Breakfast Attendant & Bellman
The Carlyle, A Rosewood Hotel
06.1998 - 11.2012
Bachelor of Science -
University of Alajuela
High School Diploma -
Diurno De Limon