Terry Harden Jr

• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Operated range of heavy equipment on regular basis.
• Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
• Conducted risk assessments prior to project commencement to identify potential hazards associated with the use of heavy equipment during construction projects or other related activities.
• Improved preventative maintenance program by revising documentation requirements resulting increased accuracy reliability system effectiveness.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

The Business Manager is responsible for meeting operational business requirements including safety, quality, and production goals. I managed the daily activities of Package Center Operations including meeting service commitments and improving center performance. On Road Supervisors, Package Dispatch Supervisors, In-House Supervisors, part-time Package Center Supervisors, and support staff report to my position. As a Business Manager I have a proven record of successfully managing both union and non union relations of over 350 employees.

• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Spearheaded overhaul of company best practices to significantly increase staff retention rates.
• Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
• Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
• Developed and rolled out new policies designed to bolster productivity and reduce overall cost.
• Coordinated team schedules to keep shifts properly staffed during busy periods.

The On Road Supervisor is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. I encouraged sales lead participation through maintaining mutually beneficial customer relationships. The On Road Supervisor supervises 60 full time union drivers, 10 part time supervisors and 12 part time union employees within the facility.

• Recommended measures to improve production methods, equipment performance and team operation and productivity.
• Worked closely with personnel, customers and contractors to resolve problems.
• Managed labor assignments and equipment allocations and met transportation, operations and production goals.

• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Successfully avoided time delivery delays by carefully planning best routes.
• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
• Managed daily transportation of materials, freight and goods using trucks with capacities of more than 13 tons.

• Improved operations through consistent hard work and dedication.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional level of service to over 80 customer calls per day by listening to concerns and answering questions.