Terry Johns
Lindstrom,Minnesota
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Ryder System, Inc
Roseville, Minnesota
08.2023 - 01.2026
- My duties as the operations supervisor is to maintain the shop workflow, Having daily check in huddle meetings with the technicians, Creating repair orders and assigning workloads. Other duties include technicians are working safely, Conditions are non hazardous. Checking in with technicians on progress made with work orders to line up secondary work or see if they need any additional parts or supplies to finish work. Submitting parts requests to the parts team. Quality inspections on pm's. Ensuring all tasks are completed on repair orders. Attending meetings and calls to ensure that the shop is meeting metrics, Following any new guideline changes. Vital duties are to throughly inspect new trucks being delivered for quality assurance, Start billing new units and notifying customers, Working closely with the customer service coordinator to ensure trucks are scheduled back in if followups are needed due to time or parts delays. Working closely with the service employee's to ensure that the shop is clean any spill hazards are cleaned up diligently. Radioing service employee's when trucks may need to get pulled out or pulled in. End of day duties include passing along any known followup work to the 2nd shift supervisor or tech in charge, Ensuring that a clear goal is in mind for any units needed for the morning. As an operations supervisor I am also available after hours, Ensuring that I am reachable for any afterhours on call technicians to get ahold of for guidance alongside the Ryder customer response center for direction on best serving the customer, Or general questions from the 2nd shift during business hours.
Service advisor/ CSC
Ryder System, Inc
Roseville, Minnesota
07.2021 - 08.2023
- My duties as a service advisor were to greet customers coming in for PM's or drive up service, Writing them up with all requested items with details to ensure the technicians can properly diagnose and repair the units. Other duties included answering phones to answer any questions a customer may have to the best of my ability, Setup a service packet for roadcalls gather vital details to ensure that we can respond with the best plan of action. Answering emails , Coordinating with vendors for outside repairs/ Pm's. Creating purchase orders and ordering parts at times when needed. A vital aspect to the service advisor is scheduling units in for service, Reaching out to customers, Assisting rental in writing up units that are found or return with defects, Submitting sub requests for any unit that is not repairable within a reasonable timeframe. Working the schedule to properly fill the schedule with dates that not only work best for the customer but also keep the shop at a steady pace of work. Working closely with the shop supervisor providing detailed work order packets and notifying of any drive ups in a timely manner to ensure a technician can be assigned to diagnose and repair the unit. End of day duties include passing along any potential vital information to the 2nd shift service advisor / supervisor or Tech in charge. Enabling them to prepare for any customers coming in later in the day.
Service Employee
Ryder System, Inc
Roseville, Minnesota
09.2020 - 07.2021
- My duties as a service employee were to tend to customers coming in for fuel, Doing a quick but thorough inspection of the unit checking tires, lights, oil and coolant. Other duties were to wash trucks after PM's and drive ups for washes. Complete a yard check report to ensure assets are accounted for and to report any issues on a truck to the supervisor or CSC. Other duties as needed were to clean bays and move trucks in /out for technicians and run for parts. End of day duties were to account for all liquid inventories and make sure all assets are secure overnight.
Housekeeping
Regions Hospital
Saint Paul, Minnesota
04.2016 - 09.2020
- During my time as a custodial worker I have learned many skills needed to maintain a clean and safe environment for patients and guests of the hospital. As a housekeeper we must maintain a clean environment so that patients can recover from being in surgery or being ill.. I have also learned skills to lead a shift when no higher up management is in for the day, This includes handing out tasks for the day, Pagers and Keys and ensuring any emergency cleaning needs are met and up to the highest standard of care..
Paint Line / Welder
Glamos Wire
Hugo, Minnesota
12.2015 - 02.2016
- At this job i have learned basic welding skills and and an eye to spot mistakes and bad parts, bad parts makes for extra time and labor and delayed shipment of products. The paint line crew our duty is to make sure that the parts are properly painted and covered and that they are stacked and wrapped on pallets so they are not damaged.
Vehicle Detailer
Wilcox automotive
Forest Lake, Minnesota
09.2015 - 11.2015
- My work duties were to clean cars to look brand new while doing it efficiently
Cashier
Walmart
Forest Lake, Minnesota
09.2014 - 05.2015
- My responsibilities as a cashier were to ring up items quickly and efficiently, I also stocked shelves and gathered carts to return inside for the customers
Education
Diploma -
Forest Lake High School
Forest Lake, MN06-2015
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Customer relationship development
- Inventory coordination
- Workflow optimization
- Scheduling coordination
Awards and Acknowledgments
Hard work ethics, Skillful associate, Attention to detail, Perfectionist, Can do attitude, Completionist, Leadership Skills, Customer oriented, Deterministic
Personality
Outgoing, Kind, Trustworthy, Go getter
Timeline
Operations Supervisor
Ryder System, Inc
08.2023 - 01.2026
Service advisor/ CSC
Ryder System, Inc
07.2021 - 08.2023
Service Employee
Ryder System, Inc
09.2020 - 07.2021
Housekeeping
Regions Hospital
04.2016 - 09.2020
Paint Line / Welder
Glamos Wire
12.2015 - 02.2016
Vehicle Detailer
Wilcox automotive
09.2015 - 11.2015
Cashier
Walmart
09.2014 - 05.2015
Diploma -
Forest Lake High School