Terry Kleef
Apopka,FL
Summary
Results-driven and adaptable professional with a proven track record in customer service and team collaboration. Experienced in resolving complex issues, anticipating customer needs, and consistently exceeding expectations in fast-paced environments. Strong communicator with a reputation for proactive problem-solving and a commitment to continuous learning and growth. Known for embracing new techniques and fresh perspectives to drive business success and foster positive change. Eager to contribute insights and skills in a dynamic, evolving environment, with a focus on staying at the forefront of industry advancements.
Overview
5
5
years of professional experience
Work History
Allstate Insurance Agent
Allstate Insurance
07.2024 - Current
- Motivated and results-driven Licensed Sales Agent with more than1 year of experience in the insurance industry, specializing in providing tailored coverage solutions at Allstate
- Proven track record in building lasting client relationships, identifying needs, and driving sales of auto, home, life, and business insurance policies
- Strong communication and interpersonal skills with the ability to explain complex insurance concepts in a clear, client-friendly manner
- Skilled at prospecting, lead generation, and closing sales while maintaining the highest level of customer service
- Adept at meeting and exceeding sales targets in a competitive market, and committed to helping clients protect what matters most
Retention Specialist
Spectrum (Charter Communication LLC)
08.2022 - 07.2024
- Implement proactive retention strategies to reduce customer churn and increase overall customer satisfaction
- Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement
- Address customer concerns and inquiries in a timely and efficient manner, ensuring a positive resolution to issues
- Meet and exceed monthly retention targets through effective communication and relationship-building
- Successfully trained and coached a team on retaining customers while upselling services in result of a overall30% increase in performance
Inbound Customer Service Representative
Universal Orlando resort
04.2022 - 08.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Answered over 50 calls per shift to meet fast-paced call center demands.
Outside Sales
Kleefs Mobile Detailing
01.2022 - 04.2022
- Obtaining the signed purchase orders for all custom products
- Preparing reports of business transactions, maintaining the complete customer files and maintaining complete account information
- Making outbound calls to prospects to identify high-quality opportunities
- Demonstrating the value propositions of our products and services
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
Licensed Insurance Agent
SelectQuote
09.2021 - 12.2022
- Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage
- Used effective sales techniques to overcome objections and secure commitments from clients to purchase insurance policies
- Met and exceeded sales targets and performance metrics set by the company, demonstrating consistent achievement and contributing to overall team success
Overnight Stocker
Walmart
06.2021 - 08.2021
- Determined sequence and release of back orders according to stock availability
- Trained3 new hires in stocking dairy products for commissaries compiled, reviewed and maintained data from contracts, purchase orders, requisitions and other documents in order to assess supply needs
- Advised retail customers and internal users on the appropriateness of parts, supplies, and materials requested
Retail Sales Associate
American Eagle Outfit
07.2019 - 06.2021
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Answered questions about current promotions and resolved issues according to store policies
Education
High school diploma -
Evans High School
Orlando, FL05.2021
Skills
- Sales
- Communication Skills
- Customer Service
- Friendliness
- Interpersonal Skills
- Customer Retention
- Customer Satisfaction
- Insurance Sales
- Marketing
- Computer Literacy
- Customer Support
- Medicare
- Licensed insurance agent
- Professionalism and ethics
Languages
English
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Allstate Insurance Agent
Allstate Insurance
07.2024 - Current
Retention Specialist
Spectrum (Charter Communication LLC)
08.2022 - 07.2024
Inbound Customer Service Representative
Universal Orlando resort
04.2022 - 08.2022
Outside Sales
Kleefs Mobile Detailing
01.2022 - 04.2022
Licensed Insurance Agent
SelectQuote
09.2021 - 12.2022
Overnight Stocker
Walmart
06.2021 - 08.2021
Retail Sales Associate
American Eagle Outfit
07.2019 - 06.2021
High school diploma -
Evans High School
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