Terry Lindsay
Oklahoma City
Summary
Resourceful Housing Manager recognized for high productivity and efficient task completion. Skilled in tenant relations, property maintenance management, and regulatory compliance. Excel in communication, problem-solving, and team leadership to ensure smooth operational flow and enhanced tenant satisfaction.
Overview
38
38
years of professional experience
1983
1983
years of post-secondary education
Work History
Housing Manager
Oklahoma City Housing Authority
Oklahoma City
01.1988 - 12.2025
- Managed tenant applications and screenings to ensure compliance with housing regulations.
- Developed and implemented maintenance schedules to enhance property upkeep and tenant satisfaction.
- Facilitated communication between residents and management to address concerns and improve relations.
- Coordinated community outreach programs to promote resident engagement and local partnerships.
- Administered lease agreements and renewal processes to maintain occupancy and compliance.
- Trained and supervised staff in property management best practices and tenant services.
- Resolved disputes between tenants through mediation and conflict resolution techniques.
- Implemented budget tracking systems to manage operational costs and resource allocation.
- Collaborated with local agencies to provide residents with access to essential services.
- Monitored compliance with federal, state, and local housing regulations to minimize risks.
- Evaluated property performance metrics to identify areas for improvement and cost savings.
- Oversaw emergency response protocols to ensure resident safety during crises.
- Coordinated with contractors for repairs, renovations and maintenance projects.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Collaborated with housing administration to purchase new units when necessary.
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
- Organized interviews with prospective tenants and determined eligibility for housing community.
- Managed relationships with tenants, landlords, property owners and other stakeholders in the housing industry.
- Prepared monthly reports highlighting key metrics such as occupancy rates or delinquency rates.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Assisted tenants with applications for government-funded housing programs.
- Conducted periodic reviews of tenant performance to ensure timely payments of rent and adherence to rules and regulations.
- Advised tenants on rental contracts, leases, payment plans and other related matters.
- Organized and scheduled regular inspections of all units in the building.
- Developed and implemented strategies to improve housing services.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
- Identified potential areas for cost savings within the organization's housing operations.
- Resolved tenant disputes through mediation or arbitration when necessary.
- Updated management on any changes in legislation that could affect housing operations.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Obtained quotes from contractors for repair work to maintain property.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Investigated key breaches of tenancy contracts.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
- Met with committees to discuss and resolve legal and environmental issues.
Education
Douglas High School
Oklahoma City, OKSkills
- Tenant screening
- Lease administration
- Compliance monitoring
- Budget and finance management
Exceptional record keeping
References
References available upon request.
Timeline
Housing Manager
Oklahoma City Housing Authority
01.1988 - 12.2025
Douglas High School