Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Sellers

Emeryville,CA

Summary

Dynamic professional with a comprehensive skill set encompassing property management, banking, sales, entrepreneurship, and business ownership. With a strong foundation in financial services and a proven track record of driving revenue growth, I excel in managing properties, building profitable client relationships, and fostering business innovation. As a successful business owner, I've demonstrated the ability to conceive, launch, and scale ventures, overseeing all aspects of operations and consistently delivering strong results. My adaptable, entrepreneurial mindset, combined with my keen eye for detail and strategic vision, has allowed me to thrive in dynamic markets, consistently surpassing targets and achieving sustainable success. I bring a unique ability to innovate and problem-solve, contributing to organizational excellence in every role.

Overview

10
10
years of professional experience

Work History

Affordable Housing Manager

Greystar
06.2023 - Current
  • Managed and directed the community’s marketing, print and internet advertising, sales activities, leasing team members, and other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives


  • Revenue and occupancy goals, overseeing on-site traffic, ensuring an appropriate inventory of “ready” apartments, setting rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
  • Stayed informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases.
  • Developed print and internet advertising strategies, uses available technology to promote the community and communicate with potential prospects, and uses the Company’s property management software to generate sales and leasing reports to monitor results.
  • Actively participates in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with established policies and procedures.
  • Reviewed and analyzed financial reports, shop reports, traffic and closing ratios, and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solution strategies. Makes presentations about marketing and leasing strategies and results to clients, owners, and other business managers.
  • Oversaw the lease renewal program, including sponsoring various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.
  • Resident and client/owner concerns and questions, solve problems and/or document and convey resident or other requests to the appropriate individual(s).
  • Supervised the community’s leasing team members by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

Hair Salon Owner/Manager of Operations

Glammdry Blowdry Salon
07.2016 - 03.2023
  • Successfully launched and managed a high-end hair salon, overseeing all aspects of operations, including budgeting, staffing, and customer service.
  • Developed and executed effective marketing strategies, resulting in a 30% increase in new client acquisition within the first year.
  • Built and led a team of hairstylists, estheticians, and support staff, fostering a positive and collaborative work environment.
  • Implemented staff training programs to enhance skills and ensure consistent service quality.
  • Cultivated strong relationships with clients, understanding their needs and preferences to deliver personalized and satisfying salon experiences.
  • Managed inventory, sourced suppliers, and negotiated favorable pricing, optimizing cost efficiency and profitability.
  • Stayed up-to-date with the latest industry trends, attending seminars and workshops, and integrating new techniques and products into the salon's offerings.

Property Manager

Ladipo Management Group
11.2014 - 04.2020
  • Managed a portfolio of residential and commercial properties, overseeing all aspects of property operations, maintenance, and tenant relations.
  • Conducted regular property inspections and coordinated repairs and maintenance activities, ensuring compliance with safety and quality standards.
  • Advertised vacancies, screened tenants, and conducted background checks to select qualified and reliable tenants.
  • Prepared and negotiated lease agreements, ensuring compliance with legal requirements and addressing tenant inquiries and concerns.
  • Collected and recorded rent payments, managed budgets, and maintained accurate financial records.
  • Conducted market research and analysis to set competitive rental rates and optimize property revenue.
  • Fostered positive relationships with tenants, addressing issues promptly and providing exceptional customer service.

Personal Banker

Bank Of America
04.2014 - 06.2017
  • Provided exceptional customer service to bank clients, assisting them with various financial needs, including account management, loans, and investments.
  • Built and maintained strong relationships with clients, understanding their financial goals and offering tailored solutions to meet their needs.
  • Demonstrated expertise in banking products and services, effectively cross-selling and upselling to increase revenue.
  • Analyzed financial data and credit reports to evaluate loan applications, ensuring compliance with bank policies and regulatory requirements.
  • Assisted clients with digital banking services, guiding them through online and mobile banking platforms.
  • Consistently achieved and exceeded sales targets, recognized as a top-performing banker within the branch.
  • Collaborated with team members to achieve branch goals, participating in team meetings and sharing best practices.

Retail Sales Associate Cashier

Nordstrom
11.2013 - 01.2015
  • Provided exceptional customer service in a fast-paced retail environment, assisting customers with product selection, inquiries, and purchases.
  • Demonstrated in-depth product knowledge, highlighting features, benefits, and styling tips to enhance the customer experience.
  • Built and maintained strong client relationships, leveraging personalized service and follow-up to drive customer loyalty.
  • Handled cash transactions, processed credit card payments, and maintained accurate cash register balances.
  • Participated in store merchandising activities, ensuring visual presentation and displays

Education

Real Estate

Kaplan College
Oakland, CA
02.2018

Associate of Arts - Business Administration And Management

Berkeley City College
Berkeley, CA
05.2017

Skills

  • Customer Service
  • Profit Enhancement
  • Revenue Generation
  • Financial Advisement
  • Branch Operations
  • Loan Application Advisement
  • Affordable Housing Programs Knowledge
  • Tenant and Eviction Laws
  • Fair Housing Mandates
  • Building Operations
  • Popular Trends
  • Customer Relationship Management
  • Tenant Screening
  • Housing Regulations

Timeline

Affordable Housing Manager

Greystar
06.2023 - Current

Hair Salon Owner/Manager of Operations

Glammdry Blowdry Salon
07.2016 - 03.2023

Property Manager

Ladipo Management Group
11.2014 - 04.2020

Personal Banker

Bank Of America
04.2014 - 06.2017

Retail Sales Associate Cashier

Nordstrom
11.2013 - 01.2015

Real Estate

Kaplan College

Associate of Arts - Business Administration And Management

Berkeley City College

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Tiffany Sellers