Terry Makely
Ravena,NY
Summary
Proven leader in business development, with a track record of driving revenue growth and enhancing customer satisfaction at All Metro Health Care. Skilled in key account management and team collaboration, I excel in creating customized solutions and fostering strong relationships, resulting in a significant increase in repeat business engagements.
Overview
36
36
years of professional experience
Work History
Director of Business Development and Relations
All Metro Health Care
Albany NY
02.2022 - 05.2024
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Enhanced company''s market presence through targeted networking events and relationship building.
Branch Manager
All Metro Health Care
Albany, NY
05.2009 - 02.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
Intake Coordinator
All Metro Health Care
Albany, NY
01.2001 - 05.2009
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Entered referrals into appropriate system based on type of referral obtained.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Supported office staff and operational requirements with administrative tasks.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Provided backup to front desk, HR, staffing coordination and payroll/ billing department by stepping in to assist with various tasks whenever employees was absent or at lunch.
- Assisted with completing weekly payroll for 300 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Lead Staffing Coordinator
Norrell Health Care
Albany, NY
06.1988 - 06.2001
- Developed comprehensive training programs for new hires, leading to faster onboarding and higher productivity levels.
- Assisted in developing long-term workforce planning strategies to ensure the organization''s continued growth and success.
- Collaborated closely with department managers to understand their specific staffing needs and provide timely solutions.
- Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing candidate followups.
- Enhanced overall team satisfaction by fostering a supportive work environment through open communication and collaboration.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Developed and facilitated new-hire orientations.
- Maintainer client satisfaction by ensuring all hours of authorized services were staffed with appropriately trained Aides.
- Created data collection procedures to gather service related information for weekly reporting.
- Maintained high standards of customer service by providing continual updates about services to clients, families, contracts and medical professionals.
Education
Associate Degree In Business Administration - Business Administration
Columbia Greene Community College
Hudson NYSkills
- Sales training and leadership
- Key Account Management
- Vendor Management
- Revenue Growth
- Pipeline Development
- Networking
- Industry Networking
- Customer Engagement
- Partnership Development
- Social Media Marketing
- Relationship Building
- New Business Development
- Customer Satisfaction
- Goals and performance
Timeline
Director of Business Development and Relations
All Metro Health Care
02.2022 - 05.2024
Branch Manager
All Metro Health Care
05.2009 - 02.2022
Intake Coordinator
All Metro Health Care
01.2001 - 05.2009
Lead Staffing Coordinator
Norrell Health Care
06.1988 - 06.2001
Associate Degree In Business Administration - Business Administration
Columbia Greene Community College