Terry McGinnis
Nashua,IA
Summary
Results-driven Operational Credit & Collections Specialist with a track record in managing high-volume collections processes and fostering strong customer relationships. Expertise in conflict resolution and compliance ensures ethical practices while optimizing cash flow.
In conclusion, who could be a better advocate for National Debit Relief than a current client?
Overview
26
26
years of professional experience
Work History
Operational Credit & Collections Specialist
Lee Enterprises
Davenport, IA
06.2020 - 02.2026
- Managed high-volume collections processes to ensure timely recovery of outstanding debts.
- Developed and implemented strategies to enhance customer communication and payment arrangements.
- Analyzed account data to identify delinquent accounts, prioritizing efforts based on risk factors.
- Collaborated with cross-functional teams to streamline collection workflows and improve efficiency.
- Resolved escalated customer inquiries with professionalism, fostering positive relationships during collections process.
- Conducted regular audits of accounts receivable data to maintain accuracy and compliance standards.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Researched accounts and completed due diligence to resolve collection problems.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Fostered a positive working relationship with other departments within the company, assisting in credit evaluation processes, risk assessments, and overall financial strategy development.
- Used probing techniques to determine debtors' reasons for delinquency.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Improved legal compliance and reduced company liability by updating collections policies and procedures.
- Maintained meticulous records of all collections activities, ensuring transparency and accountability in customer communications.
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
- Negotiated repayment plans with customers to minimize financial losses, enhancing company cash flow.
Account Manager Supervisor
Bossard North America
Cedar Falls, IA
04.2007 - 09.2019
- Led cross-functional teams to enhance client relationships and improve service delivery.
- Developed and implemented strategic account plans to drive customer engagement and retention.
- Managed key accounts, ensuring alignment between client needs and company capabilities.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Conducted regular performance reviews to assess account health and recommend improvements.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Consistently met or exceeded sales targets through diligent monitoring of KPIs and proactive client engagement.
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Coached junior account managers, resulting in improved performance and skill development.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Influenced product development decisions by sharing valuable customer feedback with relevant departments.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Strengthened partnerships within the industry by attending networking events, conferences, trade shows promoting brand visibility.
- Conducted regular account reviews to identify upselling opportunities and areas for improvement.
- Built relationships with customers and community to establish long-term business growth.
- Led account management team to enhance customer relationships and satisfaction.
- Developed strategic account plans to drive revenue growth and client retention.
- Implemented CRM systems to optimize client data management and communication strategies.
- Conducted performance evaluations, providing feedback to enhance team productivity and effectiveness.
- Implemented process improvements that enhanced the efficiency of the account management team.
- Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
Account Manager
Kar Peoducts
Des Plaines, IL
08.2000 - 08.2018
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to drive business growth and alignment with client goals.
- Analyzed market trends to identify opportunities for account expansion and service enhancement.
- Oversaw contract negotiations, ensuring favorable terms that meet organizational objectives.
- Mentored junior account managers, fostering professional development and team cohesion.
- Conducted regular performance reviews, providing insights to optimize account management strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
Education
Master of Science - Business And Art
Purdue Global
West Lafayette, INSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Professionalism and ethics
- Conflict resolution techniques
- Goal-oriented mindset
- Outbound calling
Timeline
Operational Credit & Collections Specialist
Lee Enterprises
06.2020 - 02.2026
Account Manager Supervisor
Bossard North America
04.2007 - 09.2019
Account Manager
Kar Peoducts
08.2000 - 08.2018
Master of Science - Business And Art
Purdue Global