Terry Michelle
Durham,VA
Summary
Compassionate Certified Nursing Assistant with a proven track record at MS Enhancement, excelling in patient care management and empathetic communication. Streamlined workflows to enhance care delivery and mentored new hires, fostering a collaborative team environment. Proficient in medical terminology and dedicated to maintaining healthcare compliance.
Overview
27
27
years of professional experience
Work History
Certified Nursing Assistant
MS Enhancement
05.2022 - Current
- Mentored new hires through comprehensive orientations and hands-on training experiences for seamless integration into the team.
- Championed a culture of compassion within the team by modeling empathetic communication techniques during interactions with patients and families.
- Streamlined workflow processes for better time management, enabling the team to provide optimal care for patients.
Certified Nursing Assistant
United Home Health Care
08.2010 - 09.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cash Poster
LabCorp
04.1999 - 08.2004
- Contributed to process improvement initiatives aimed at increasing operational efficiency within the revenue cycle management team.
- Maintained accurate financial records, ensuring smooth operations in the billing department.
- Reduced errors in cash postings by conducting thorough audits and reconciliations on a regular basis.
- Safeguarded company assets by adhering to strict internal controls and compliance requirements during cash posting activities.
- Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.
- Identified trends in billing errors, working closely with coding specialists to reduce future occurrences.
- Demonstrated adaptability by handling various tasks such as charge entry, claims submission, or denial management when required by workload demands or staffing shortages.
- Managed workload effectively between multiple payer types, resulting in consistent productivity levels across all assigned accounts.
- Collaborated with other departments to resolve discrepancies and improve overall cash flow management.
Education
High School Diploma -
Bartlett Yancey
Yanceyville, NCAssociate Degree in Medical Billing And Coding - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2026
Skills
- Documenting vital sign measurements
- Digital chart management
- Patient care management
- Behavior documentation
- Efficient medical records organization
- Healthcare compliance
- Database management
- Patient care coordination
- Safety protocols
- Proficient in medical terminology
- HIPAA regulations adherence
- Dependable team collaborator
Accomplishments
- Supervised team of [12] staff members.
- Achieved Team lead within 6 months from demonstrating leadership qualities.
Languages
English
Timeline
Certified Nursing Assistant
MS Enhancement
05.2022 - Current
Certified Nursing Assistant
United Home Health Care
08.2010 - 09.2020
Cash Poster
LabCorp
04.1999 - 08.2004
High School Diploma -
Bartlett Yancey
Associate Degree in Medical Billing And Coding - Medical Billing And Coding
Ultimate Medical Academy