Terry Miller
Rileyville
Summary
I am a serious individual when it comes to work of any kind. It's all about the job at hand 100%. I strive to produce sales and gain the trust of the perceptive purchaser of what I am selling or in any position that I am assigned to. I believe that the Employer deserves nothing but 100 % of their employee at all times. Also in my area of Loss Prevention/ Asset Protection the same goes as in my other skills, I give nothing less than 100% always.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Loss Prevention Manager
Kohl's
Harrisonburg
10.2018 - 04.2020
- Responsible for the Companies complete Assets, both Monies and all Property.
- Responsible for all Employees and other Management safety.
- Conduct Safety Meetings monthly conduct internal investigations of any theft or injuries.
- Maintain records of Sales and Returns and inspect for any fraud.
- To explain Customer Service Policy and instill in all employees the importance of same.
- To create a friendly and as well as Safe work place.
Customer Service Representative
Jones Communications / Comcast Corporation
Silver Spring
04.1995 - 05.2003
- Performed Sales for a Tele-Communications Company that offered Cable Television, Internet for Homes and Businesses and Telephone Services.
- Was assigned to a strictly sales team where we handled all inbound sales calls for various products and also made out bound calls for programming.
- Was eventually promoted due to continuous Top Sales for 5 years.
- CSA Level 4, then Sales Team Manager.
Owner/Operator
Homestyle Services Incorporated
Severn
04.1989 - 10.1994
- Performed all plantings and design of Landscaping for a major Oil Company (Southern Maryland Oil) along with Corporate McDonalds, Corporate Wendy's, anda C-Store chain (Dash In) and outside maintenance of all plantings and grounds.
- Also performed limited snide maintenance of the buildings themselves.
Law Enforcement Officer
Anne Arundel County Police Department
Millersville
07.1989 - 03.1989
- I was assigned to the Uniform Division and performed all related duties as required of a Police Officer including enforcement of all Local and State Laws.
Law Enforcement Officer
Baltimore City Police Department
Baltimore
11.1971 - 07.1974
- Assigned to the Uniform Division and then promoted to the Tactical Section.
- Performed all related duties customary to a Uniform Police Officer.
- In the Tactical Section performed various tasks in Arson, Sexual Crimes, Organized Crime and Robbery.
Education
Certificate - Criminal Justice
Community College of Baltimore
Baltimore, MDCertificate of Graduation - Business
Brooklyn Park High School
Brooklyn Park, MDSkills
- Customer Care
- CSR
- Call Center
- Customer Service
- Customer Support
- Loss Prevention
- Law Enforcement
- Telecommunication
- Telemarketing
- Security
- Team Management
- Procurement
Inventory Control
Retired Uniform Police Officer 20 yrs
Investigative Proceedures
Use of CCTV
RETAIL THEFT HIGH EXPERIENCE
Management Experience
Safety Investigative Skills
Familiar with all phases of Retail Theft
Audit of Company Funds
Fraud Detection
Local and State Law Enforcement Contacts
Knowledge of Local, State and Federal Laws on Retail Theft
District, Criminal & Appeal Court Theft & Injury Experience
“ Highly Confident in my Abilities to protect and keep secured Company Funds and Property and a Safe Work environment
Certification
Award/Certificate for Excellence in Customer Service, Present, Was also sent to HBO/Showtime/Cinemax/The Movie Channel and various other Cable Channel Companies to train on Customer Service Skill Sets.
Additional Information
I am a serious individual when it comes to work of any kind. It's all about the job at hand 100%. I strive to produce sales and gain the trust of the perceptive purchaser of what I am selling or in any position that I am assigned to. I believe that the Employer deserves nothing but 100 % of their employee at all times.
Assessments
Customer Service Skills - Familiar, 09/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Awards
Top Sales, 01/01/03, Awarded Top Sales Representative for 8 consecutive years while employed for Jones Communications of Crofton, Md & Comcast Corporation at Call Center on Tech Rd, Silver Spring, Md. Promoted to head Sales and Sales Training in all products at the time. Multiple trips and Monetary bonuses awarded for completing Sales requirements.
Military Service
United States Army (Reserves), United States, Sgt. E-5, 02/01/70, 02/29/76, 62E20, Sharpshooter/ Rifle, Good Conduct, Honorable Discharge
Personal Information
Authorized To Work: US
Timeline
Loss Prevention Manager
Kohl's
10.2018 - 04.2020
Customer Service Representative
Jones Communications / Comcast Corporation
04.1995 - 05.2003
Law Enforcement Officer
Anne Arundel County Police Department
07.1989 - 03.1989
Owner/Operator
Homestyle Services Incorporated
04.1989 - 10.1994
Law Enforcement Officer
Baltimore City Police Department
11.1971 - 07.1974
Certificate - Criminal Justice
Community College of Baltimore
Certificate of Graduation - Business
Brooklyn Park High School
Similar Profiles
Nicholas DownsNicholas Downs
Cashier at Kohl'sCashier at Kohl's
Joseph Kennedy LPCJoseph Kennedy LPC
Loss Prevention Supervisor at Kohl'sLoss Prevention Supervisor at Kohl's
Karen CurrieKaren Currie
Customer Service Representative at Kohl'sCustomer Service Representative at Kohl's
Alexander (Alex) WebsterAlexander (Alex) Webster
Service Associate at Kohl'sService Associate at Kohl's
Erik StevensonErik Stevenson
Lead Sales Associate at Rural KingLead Sales Associate at Rural King