Terry Owens
Newark,NJ
Summary
Detail-oriented professional with proven customer service and leadership skills. Extensive experience managing financial tasks with a focus on accuracy and compliance. Demonstrated ability to complete daily assignments efficiently while contributing to team success. Adaptable and open to taking on new challenges in dynamic environments.
Overview
5
5
years of professional experience
Work History
Provider Services Representative
Horizon Blue Cross Blue Shield of NJ
Newark, New Jersey
06.2025 - Current
- Responded promptly to provider calls, addressing concerns effectively and professionally.
- Assisted providers in navigating the online portal for self-service requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Walgreens
North Arlington, New Jersey
03.2025 - 05.2025
- Handled cash, credit, and gift card payments with attention to detail.
- Collaborated with team members to create a welcoming shopping experience.
- Engaged with customers to promote loyalty programs and special promotions.
Personal Shopper
Instacart
Newark, New Jersey
10.2022 - 03.2025
- Communicated with customers to clarify product choices and resolve inquiries promptly.
- Coordinated order fulfillment by efficiently managing shopping lists and delivery schedules.
- Satisfied customers with quick, accurate service under tight deadlines.
Insurance Verification Specialist
Department of Veterans Affairs
East Orange, New Jersey
01.2022 - 05.2022
- Verified patient insurance eligibility for services at the Department of Veterans Affairs.
- Responded to inquiries regarding coverage and benefits from veterans and their families.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
unemployed/covid related
unemployed
Newark, nj
06.2020 - 01.2022
- completed my bachelors degree in 2020 prior to covid
- covid related unemployment
Education
Bachelor of Science - Business Management/Leadership
Rutgers University
Newark, NJ06-2020
Finance
Essex County College
Newark, NJ08-2018
Skills
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Goal-oriented mindset
- Call center experience
- Data entry proficiency
- Multitasking capacity
- Customer education
- Policies and procedures adherence
- Customer relationship management (CRM)
Timeline
Provider Services Representative
Horizon Blue Cross Blue Shield of NJ
06.2025 - Current
Cashier
Walgreens
03.2025 - 05.2025
Personal Shopper
Instacart
10.2022 - 03.2025
Insurance Verification Specialist
Department of Veterans Affairs
01.2022 - 05.2022
unemployed/covid related
unemployed
06.2020 - 01.2022
Bachelor of Science - Business Management/Leadership
Rutgers University
Finance
Essex County College
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