Terry Perdue
Lake Alfred,FL
Summary
Accomplished Restaurant Manager specializing in Fine-Dining operations and guest relations. Expertise in Forbes 5-Diamond standards enhances customer satisfaction and streamlines inventory control. Committed to crafting memorable dining experiences through innovative menu planning and exemplary service.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Nutwood LLC
02.2022 - 06.2023
- Oversaw daily operations of 100-seat restaurant, ensuring seamless service and guest satisfaction.
- Supervised staff training in customer service, food handling, and safety protocols.
- Coordinated restaurant activities, enhancing service delivery and supporting employee development.
- Resolved customer inquiries and complaints, improving overall dining experience.
- Monitored assigned areas to assess customer needs, prioritizing tasks during peak hours.
- Maintained accuracy of pricing and daily food specials in computer systems.
Restaurant Manager
Averill Hospitality
05.2020 - 08.2022
- I managed the 250 seat Boat Club Restaurant and Lounge, with sales of $4.8 million per year.
- Supervised and coached dining room staff to uphold Forbes 5 Diamond service standards, directly contributing to elevated guest experiences.
- Trained front-of-house staff on restaurant policies, guest service techniques, and communication skills, enhancing overall guest satisfaction.
- Circulated within assigned areas to assess and address customer needs during peak hours, ensuring efficient service delivery.
- Inspected dining and serving areas for cleanliness and proper setup.
General Manager & Executive Chef
EGB LLC
10.2018 - 05.2020
- Oversaw operations for 200-seat Irish pub, generating annual sales of $2.5 million.
- Managed daily business functions, including budgeting, staffing, scheduling, and inventory control, to ensure smooth operations.
- Developed diverse menus featuring seasonal ingredients sourced from local producers.
- Trained chefs on advanced cooking techniques and kitchen safety protocols to enhance culinary skills and maintain safety standards.
- Controlled inventory levels to reduce waste and optimize cost efficiency.
- Executed administrative duties, including payroll processing and accounts receivable management.
- Priced and ordered food products, kitchen equipment, and service supplies.
- Collaborated with team members to deliver high-quality customer service, fostering a positive dining experience.
Food and Beverage Manager
Aramark
03.2017 - 10.2017
- Managed Food and Beverage operations in full-service resorts during peak seasons in Alaska and California, ensuring seamless service delivery.
- Managed selection, ordering, and inventory control for wine, beer, and alcohol programs.
- Trained food and beverage staff to deliver prompt, high-quality customer service.
- Addressed and resolved customer complaints regarding food and beverage quality and service, enhancing guest satisfaction.
- Maintained highest standards for beverage quality and service throughout operations.
- Implemented safety and sanitation procedures for bar areas and restaurant operations, promoting a safe dining environment.
Restaurant Manager
Prelude by Barton G
09.2009 - 06.2015
- Managed Prelude at Adrienne Arsht Performing Arts, a 150-seat restaurant generating $5 million annually.
- Resolved customer complaints professionally, strengthening guest relationships.
- Tracked daily sales transactions and invoices, ensuring accurate financial reporting.
- Identified and resolved issues promptly, achieving satisfaction of all parties involved.
- Oversaw front-of-house personnel to optimize staffing and reduce overtime costs.
- Coordinated food services for special events with catering staff, enhancing overall guest experiences.
- Delivered tailored service to VIP guests in Green Rooms, enhancing their experience.
Education
Guild Membership - Butler & Household Management
Professional Guild of English Butlers
London, United Kingdom10-2004
Skills
- Forbes 5-Diamond standards training
- Wine service and sales expertise
- Bar and lounge management
- Guest relations and loyalty
- Passion for customer satisfaction
- Staff management
- Restaurant promotion management
- Recipes and menu planning with wine pairing
- Inventory control and record keeping
Timeline
Restaurant Manager
Nutwood LLC
02.2022 - 06.2023
Restaurant Manager
Averill Hospitality
05.2020 - 08.2022
General Manager & Executive Chef
EGB LLC
10.2018 - 05.2020
Food and Beverage Manager
Aramark
03.2017 - 10.2017
Restaurant Manager
Prelude by Barton G
09.2009 - 06.2015
Guild Membership - Butler & Household Management
Professional Guild of English Butlers