Terry Phillips
Casey’s
Elgin ,IL
4
years of professional experience
Dynamic team member with proven customer service expertise. enhancing team performance through effective communication and problem-solving. Recognized for maintaining a clean and organized environment while adapting to fast-paced demands. Strong attention to detail and leadership qualities contributed to achieving operational excellence and fostering customer loyalty.
Work History
Team Member
2 Years 11 Months- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Processed cash, credit, and mobile payments accurately using point-of-sale system.
- Greeted customers and handled transactions while maintaining efficient front-end flow.
- Addressed pricing questions, returns, and payment issues with professionalism.
- Restocked impulse items and kept checkout area organized and presentable.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
7 Months- Prepared food items following quality, safety, and sanitation standards.
- Operated cash register and processed orders accurately in fast-paced service environment.
- Assisted customers with friendly service and resolved basic order concerns promptly.
- Maintained clean dining, kitchen, and restroom areas throughout shift.
- Restocked supplies and organized workstations to support efficient operations.
- Adapted quickly to changing priorities and learned new station duties.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Following instructions
Leadership qualities
Timeline
Team Member
Casey’s
12.2023 - CurrentRead More
Team Member
McDonald’s
04.2023 - 11.2023Read More
Dundee Crown
High School Diploma
Read More