Terry Pineau
Bainbridge,New York
Summary
I am a person who welcomes change, thrives in a fast-paced environment, very unlikely to get overwhelmed. I foster open dialogue with direct reports. I recognize the need to be honest with people for feedback to be valuable but also will be able to have the tough candid conversations and hold people accountable. I am a person who can think quickly on my feet when a decision needs to be made. I always have a positive attitude no matter what the outcome is.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Price Choppers
Delhi, NY
12.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated scheduling of staff to align with peak business hours and enhance service delivery.
- Developed training materials to streamline onboarding processes for new employees.
- Facilitated communication between departments to enhance collaboration and operational efficiency.
- Oversaw compliance with safety standards and company policies, fostering a secure work environment.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Front Desk Agent
Holiday Inn Express
Oneonta, NY
03.2023 - 12.2025
- Since working at the Holiday Inn Express I feel I have brought a more vibrant and more welcoming experience to the guest. The guest when they come should be made to feel like this is an extension of home, so if there is anything I can do to make things just a bit brighter or less stressful I will go out of my way to do so.
- My jobs consist of 3 major important components
- Guests Happiness (my priority)
- Reservations
- Billing/organization is priority
- Job description: Guest relations, billing, reconciliation of the day, stocking, fifo, inventory, reservations, security, minor housekeeping details like the coffee area and the outside areas.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Area Manager/General Manager
Wolak Corporation/ Dunkin
Sidney, NY
04.2015 - 02.2019
- To build a long-term Career in the Q.R.S. industry with opportunities to grow my people to eventually take over for me or take over other stores.
- Managed to Successfully bring up the profit in the area stores in 3 months by 25%
- Led operational teams to enhance service efficiency across multiple locations.
- Developed and implemented training programs to improve staff performance and customer satisfaction.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Monitored adherence to company policies, resulting in compliance improvements across all locations.
- Facilitated regular team meetings to communicate goals, updates, and best practices effectively.
- Collaborated with upper management on strategic initiatives to drive growth and profitability in the region.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Education
business management and economics
Stony Brook University
01-1990
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Project Management
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
Timeline
Front End Supervisor
Price Choppers
12.2025 - Current
Front Desk Agent
Holiday Inn Express
03.2023 - 12.2025
Area Manager/General Manager
Wolak Corporation/ Dunkin
04.2015 - 02.2019
business management and economics
Stony Brook University
LEADERSHIP
- -I was an active member on the board of the Schoharie, Delaware and Otsego County Hospice Association.
- -I am very active in fund raising for the Make A Wish Foundation the Long Island Chapter.
- -I am a Volunteer Fundraiser for the Turn 2 Foundation When called upon.