Terry Polasek
Waterford,MI
Summary
Results-driven professional with a strong background in customer service and data analysis at Experigreen Lawn Care. Proven ability to enhance team performance and drive business growth through effective leadership and problem-solving. Skilled in interpreting sales data and fostering collaboration, ensuring compliance and operational excellence.
Overview
6
6
years of professional experience
Work History
Sales Auditor
Experigreen Lawn Care
03.2026 - Current
- Analyzed sales data to identify discrepancies and ensure accurate reporting.
- Conducted audits of sales transactions to maintain compliance with corporate policies.
- Collaborated with cross-functional teams to streamline audit processes and improve efficiency.
- Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.
- Conducted detailed sales analysis to identify trends and areas for improvement, driving business growth.
Shift Manager
Dairy Queen
02.2020 - Current
- Supervised operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Managed inventory levels, ensuring stock availability while minimizing waste and loss.
- Implemented quality control measures to maintain product standards and hygiene compliance.
- Addressed customer inquiries and resolved issues promptly to enhance guest experiences.
Lead Customer Service Representative
Experigreen Lawn Care
05.2023 - 02.2026
- Supervised customer service team to resolve complex inquiries and enhance satisfaction.
- Implemented training programs for new representatives, improving onboarding efficiency and knowledge retention.
- Developed and maintained standard operating procedures, ensuring consistency in service delivery.
- Analyzed customer feedback to identify trends, driving strategic improvements in service quality.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Education
Associate of Science -
Oakland Community College
Bloomfield Hills, MI01.2025
Skills
- Customer service
- Problem-solving
- Excellent communication
- Team building and leadership
Timeline
Sales Auditor
Experigreen Lawn Care
03.2026 - Current
Lead Customer Service Representative
Experigreen Lawn Care
05.2023 - 02.2026
Shift Manager
Dairy Queen
02.2020 - Current
Associate of Science -
Oakland Community College