Terry Reed
Louisville,KY
Summary
Dynamic owner/operator with a proven track record at Mr. Goodtech, excelling in operations management and customer service. Enhanced customer satisfaction through high-quality service and effective communication. Skilled in troubleshooting and maintenance, leveraging strong diagnostic abilities to ensure optimal performance and efficiency in automotive systems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/operator
Mr.Goodtech
04.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Technical
Brown Bros Cadillac
06.2014 - 08.2018
- Effectively communicated complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
- Clarified technical jargon for non-experts through careful translation of user manuals, specifications, and other technical documents.
- Performed technical inspections of architectural elements of projects.
- Wrote detailed technical documentation for company products.
Technician
Kirk Bros Buick Gmc
04.2007 - 2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Diesel And Automotive Technology
Nadc
Nashville, TN11.2005
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Engine repair
- Preventive Maintenance
- Brake systems
- Heavy equipment repair
- Mechanical systems
- Tire services
- Diagnostics
- Auto and engine repair
- Automotive diagnostics
- Customer service
- Work order management
- Electrical systems
- Computerized diagnostics
- Electrical system rewiring
- Automatic transmission repair
- Air conditioning systems
Certification
Ase certification
Timeline
Owner/operator
Mr.Goodtech
04.2018 - Current
Technical
Brown Bros Cadillac
06.2014 - 08.2018
Technician
Kirk Bros Buick Gmc
04.2007 - 2014
Diesel And Automotive Technology
Nadc