Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terry Reed

Louisville,KY

Summary

Dynamic owner/operator with a proven track record at Mr. Goodtech, excelling in operations management and customer service. Enhanced customer satisfaction through high-quality service and effective communication. Skilled in troubleshooting and maintenance, leveraging strong diagnostic abilities to ensure optimal performance and efficiency in automotive systems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner/operator

Mr.Goodtech
04.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Technical

Brown Bros Cadillac
06.2014 - 08.2018
  • Effectively communicated complex technical concepts to non-technical stakeholders, enabling better decision-making around critical production support initiatives.
  • Clarified technical jargon for non-experts through careful translation of user manuals, specifications, and other technical documents.
  • Performed technical inspections of architectural elements of projects.
  • Wrote detailed technical documentation for company products.

Technician

Kirk Bros Buick Gmc
04.2007 - 2014
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

Diesel And Automotive Technology

Nadc
Nashville, TN
11.2005

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Engine repair
  • Preventive Maintenance
  • Brake systems
  • Heavy equipment repair
  • Mechanical systems
  • Tire services
  • Diagnostics
  • Auto and engine repair
  • Automotive diagnostics
  • Customer service
  • Work order management
  • Electrical systems
  • Computerized diagnostics
  • Electrical system rewiring
  • Automatic transmission repair
  • Air conditioning systems

Certification

Ase certification

Timeline

Owner/operator

Mr.Goodtech
04.2018 - Current

Technical

Brown Bros Cadillac
06.2014 - 08.2018

Technician

Kirk Bros Buick Gmc
04.2007 - 2014

Diesel And Automotive Technology

Nadc
Terry Reed