Terry Riley
Kansas ,MO
Summary
Impeccable work ethic, detail oriented, with the ability to learn quickly; honest and energetic, flexible, meticulous appearance with a positive outgoing personality. Dedicated and always willing to learn new ideas and accept ideas from others through teamwork to benefit the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Old Dominion Freight
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Handled Customer Dock pickups and Dock Dropoffs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Set appointments for customers in a timely and accurate manner.
- Handled payments for customers.
- Emailed customers about freight.
- Scanned documents
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Assistant
Allied Exhaust
09.2017 - 11.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Education
High School Diploma -
Kearney High School
Kearney, MO05.1990
Skills
- Data Entry
- Product Knowledge
- Data Collection
- Account Updating
- Warehousing Functions
- Microsoft Excel
- Quality Control
- Microsoft Outlook
- Sales Expertise
- Documentation
- Order Fulfillment
- Professional Telephone Demeanor
- Customer Relations
- Scheduling
- Customer Service
Timeline
Customer Service Representative
Old Dominion Freight
05.2021 - Current
Warehouse Assistant
Allied Exhaust
09.2017 - 11.2018
High School Diploma -
Kearney High School
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