TERRY ROBINSON
Lansdowne,PA
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
CUSTOME SERVICE AGENT
NATIONAL FULFILLMENT SERVICES
ASTON, PA
09.2011 - 09.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Call Center Agent
NFS
ASTON, PA
09.1997 - 06.2009
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Recommended products to customers, thoroughly explaining details.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted countless customers by answering questions, responding to inquiries and handling telephone requests.
Education
MEDICAL OFFICE CERTIFICATION - CLINICAL, MEDICAL OFFICE PROCEDURES
BOCES VOCATIONAL
HANSHAW RD, ITHACA NY 1485006.1988
High School Diploma -
BAMBERG EHARDT HS
BAMBERG SC06.1978
Skills
- Understanding Customer Needs
- De-escalation Techniques
- Data Entry and Maintenance
- Customer Data Confidentiality
- Creative Problem Solving
- Upselling Products and Services
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Customer Account Management
Accomplishments
- Achieved high regards by completing 100 orders per day with accuracy and efficiency.
Timeline
CUSTOME SERVICE AGENT
NATIONAL FULFILLMENT SERVICES
09.2011 - 09.2021
Call Center Agent
NFS
09.1997 - 06.2009
MEDICAL OFFICE CERTIFICATION - CLINICAL, MEDICAL OFFICE PROCEDURES
BOCES VOCATIONAL
High School Diploma -
BAMBERG EHARDT HS
Similar Profiles
TASHHET SCARLETTTASHHET SCARLETT
US Navy Hospital Corpsman at Weltered National Medical Military CenterUS Navy Hospital Corpsman at Weltered National Medical Military Center
Rasheda HarmonRasheda Harmon
Remote Payment Processor at National Telecommuting InstRemote Payment Processor at National Telecommuting Inst
KHEE PHONG THAIKHEE PHONG THAI
Warehouse Staff Member at National Products Fulfillment Pty LtdWarehouse Staff Member at National Products Fulfillment Pty Ltd