Terry Samson
Ellenwood,GA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Collections Specialist
THE EVANS NETWORK OF COMPANIES
07.2021 - 07.2025
- Developed and documented collection procedures and policies.
- Compiled and analyzed data for review by senior management to measure portfolio performance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Conducted thorough investigations into disputed charges, leading to accurate account adjustments.
- Generated and distributed monthly customer statements.
- Responded to customer inquiries and provided detailed account information.
- Achieved significant reductions in average age of receivables, applying rigorous follow-up procedures.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Reconciled accounts receivable ledger to account for and properly post payments.
- Verified discrepancies to resolve vendor billing issues.
Corporate Credit Analyst
THE EVANS NETWORK OF COMPANIES
05.2010 - 07.2021
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
- Made decisions and recommendations about extending lines of credit.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Advised senior management on credit risk trends, influencing strategic planning and risk management policies.
- Contributed to significant reduction in processing times for credit applications, improving client satisfaction and competitive edge.
- Strengthened credit department's reputation for excellence, facilitating acquisition of new business clients.
- Streamlined data collection and analysis procedures, increasing efficiency and accuracy of credit reports.
- Performed credit reviews on corporations to assess financial conditions.
- Created credit policies, processes and procedures to maintain compliance which helped in assessing risk and improved understanding of financial statements.
Education
ROOSEVELT HIGH SCHOOL
ATLANTA, GASkills
- Invoice processing
- Credit analysis
- Cash application
- Dispute resolution
- Microsoft, Excel, word processing and Outlook
Timeline
Accounts Receivable Collections Specialist
THE EVANS NETWORK OF COMPANIES
07.2021 - 07.2025
Corporate Credit Analyst
THE EVANS NETWORK OF COMPANIES
05.2010 - 07.2021
ROOSEVELT HIGH SCHOOL
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