Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Terry Shea

Grand Rapids,MI

Summary

Experienced customer service professional with a strong background in conflict resolution. Proven ability to maintain operational efficiency while delivering exceptional service across various environments. Demonstrated success in enhancing customer satisfaction and resolving issues effectively.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Letter Carrier

USPS
Grand Rapids, Michigan
09.1987 - 04.2021
  • Sorted and organized mail for efficient delivery throughout designated routes.
  • Delivered mail and packages to residences and businesses in all weather conditions.
  • Engaged with customers to address inquiries and provide postal service information.
  • Conducted regular vehicle inspections to ensure safety and operational readiness.

Mechanic/Counter

AMF Eastbrook Lanes
Grand Rapids, Michigan
09.1986 - 09.1987
  • Diagnosed mechanical issues in bowling lane equipment and machinery.
  • Performed routine maintenance on bowling alleys and associated systems.
  • Repaired and replaced faulty parts to ensure smooth operation of lanes.
  • Worked the front counter, started up leagues, gave out lanes and shoes for open bowling, collected monies, made score corrections, and assisted customers in any way possible.

Manager

MSI (Bulk Petroleum)
Grand Rapids, Michigan
05.1983 - 08.1986
  • Hired and trained employees, maintained books and daily logs, inventoried and ordered products, made out schedules, and did all banking.

Mechanic

Westgate Bowl
Grand Rapids, Michigan
09.1982 - 04.1983
  • Inspected and diagnosed mechanical issues in bowling equipment.
  • Repaired and maintained pinsetters and ball return systems.
  • Conducted routine preventative maintenance on machinery.

Counter/Mechanic

Eastbrook Lanes
Grand Rapids, Michigan
08.1976 - 04.1982
  • Diagnosed mechanical issues in bowling equipment and machinery.
  • Performed routine maintenance on lane systems and scoring devices.
  • Repaired malfunctioning pinsetters to ensure smooth operation.
  • Worked the front counter, started up leagues, gave out lanes and shoes for open bowling, collected monies, made score corrections, and assisted customers in any way possible.

Education

High School Diploma -

Forest Hills Northern
Grand Rapids, MI
06-1976

Some College (No Degree) - Psychology/Phys Ed

Grand Rapids Community College
Grand Rapids, MI

Some College (No Degree) - Accounting/Economics

Grand Valley State University
Allendale, MI

Skills

  • Customer service and engagement
  • Conflict resolution and problem solving
  • Communication skills
  • Team collaboration
  • Equipment maintenance

Affiliations

  • I've been a league bowler since I was 11 years old until just a few years ago.
  • I enjoy listening to music, along with playing and singing my own songs that I've written.

Accomplishments

  • Junior All City bowler in 1978.
  • Made the Dean's List several times in college.

Certification

  • Certified Brunswick Mechanic.

References

References available upon request.

Timeline

Letter Carrier

USPS
09.1987 - 04.2021

Mechanic/Counter

AMF Eastbrook Lanes
09.1986 - 09.1987

Manager

MSI (Bulk Petroleum)
05.1983 - 08.1986

Mechanic

Westgate Bowl
09.1982 - 04.1983

Counter/Mechanic

Eastbrook Lanes
08.1976 - 04.1982

High School Diploma -

Forest Hills Northern

Some College (No Degree) - Psychology/Phys Ed

Grand Rapids Community College

Some College (No Degree) - Accounting/Economics

Grand Valley State University

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