Terry Stark
Winslow,AZ
Summary
Accomplished General Manager/Owner offering 23 years of progressive Rent to Own experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.
Overview
1
1
Language
24
24
years of professional experience
Work History
Owner/Operator
Buddys Home Furnishings
Winslow, AZ
04.2013 - Current
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Set ambitious employee goals to drive achievement and exceed business targets.
- Strengthened customer relationships through effective communication and proven marketing strategies.
- Cross-trained in every store role to maximize operational knowledge.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Processed payments over the phone and set up recurring drafts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Recorded and updated customer personal accounts with accurate contact information.
- Negotiated credit extensions to facilitate customer payments on overdue accounts.
District Manager
RENT A CENTER
Yuma, AZ
07.2009 - 10.2013
- Strategized business operations, merchandising strategies and personnel moves.
- Analyzed regional market trends to discover new opportunities for growth.
- Spearheaded growth initiatives to improve operational standards.
- Mentored team members by demonstrating best practices for sales and customer service.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Managed business expansion, revenue development and market gains.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
Store Manager
RENT A CENTER
Yuma, AZ
10.2002 - 11.2009
- Maintained current accounts and deposited funds to keep on-site cash low.
- Translated marketing information into strategic plans for establishment.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Some College (No Degree) - Psychology
Arizona Western College
Yuma, AZGED -
Kofa High School
Yuma, AZSkills
- Strong Sales leadership
- Marketing tactics
- Customer relations
- KPI management
- Profit and loss analysis
- Strategic planning
- Program creation and implementation
- Merchandising
- Project organization
- Talent development
- Staff training and development
- Employee development
- Hiring and staffing
- Bilingual
Languages
Spanish
Professional
Timeline
Owner/Operator
Buddys Home Furnishings
04.2013 - Current
District Manager
RENT A CENTER
07.2009 - 10.2013
Store Manager
RENT A CENTER
10.2002 - 11.2009
GED -
Kofa High School
Some College (No Degree) - Psychology
Arizona Western College