Terry Sydnor
Chino,CA
Summary
I would like to have a steady full time position where I am making a great wage either salary or hourly with overtime. just give me a chance to show just how great team player/ employee I can be. I Want to work at a place I know I can grow in the company.
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher
Manna Beverages and Ventures
Anaheim, CA
11.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Improved dispatch system efficiency with implementation of new scheduling software.
Inside Sales Manager
VOLTEC insustries
Brea, CA
05.2024 - 08.2024
- Started training in this position, was able to perform custom quotes navigate through Syndigo portal speak with customers gain product knowledge, assist the sales team with information when they are on the road, help customer service with new Purchase orders and how they should ship each order
Logistics Manager
Voltec Industries, Inc.
Brea, CA
06.2020 - 08.2024
- Logistics Manager for 11 warehouses throughout the US
- Making sure freight is picked up and delivered with no issues to one of our 3000 customers
- LTL & FTL shipments
Forklift Operator
VOLTEC Industries
Chino, CA
11.2016 - 06.2021
- Warehouse and forklift certifications in stand up and sit down lifts
- Pick and pull orders, unload containers, process small parcel shipments UPS, Fedex
Certified Welder
GKN Aerospace
Anaheim, California
01.2010 - 06.2015
- Provided technical guidance to apprentices regarding safety protocols, welding techniques, quality control measures, and other related matters.
- Set up jigs, fixtures, molds, templates, clamps and other tools needed for proper alignment during the welding process.
- Adjusted current settings on machines in order to obtain desired results when joining metals together with heat or pressure.
- Cleaned welds with grinders or buffers after completing jobs in order to prepare them for final inspections.
- Measured angles between two surfaces before beginning a weld in order ensure accuracy when joining two pieces together.
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Welded fabrication materials, continuously checking for safety and quality.
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Aligned and clamped workpieces using rules, squares or hand tools.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Measured workpieces with straightedges or templates to conform with specifications.
- Recognized, set up, and operated shielded metal arc and gas metal arc welding equipment.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
- Marked or tagged material with job number, piece marks and other identifying marks.
Window Blind Installation
Diversified window coverings
Walnut, California
09.2008 - 10.2010
- Inspected existing window frames for proper measurements and quality of materials.
- Installed new windows according to manufacturer specifications.
- Performed necessary adjustments, including shimming and leveling, to ensure a secure fit.
- Applied flashing around windows to prevent water leakage.
- Cleaned up debris from work site after completion of job.
Personal Banker
Wells Fargo
Anaheim, California
01.2004 - 07.2008
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
- Advised customers on various financial products available from the bank.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Participated in training sessions regarding new banking products or services.
- Promoted additional bank services through personal contact with customers.
- Monitored changes in laws related to banking policies and procedures.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted and advised customers on using online and mobile banking systems.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Used product knowledge and abilities to execute consumer loans and other services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Created strategic financial solutions to suit individualized client needs.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Maintained and built strong client relationships through quality, personalized interactions.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Entered new account information into computers and filed related forms and other documents.
- Executed wire transfers of funds in compliance with banking best practices.
- Maintained customer data confidentiality while inputting information into system.
- Used customer and bank records to investigate and correct errors upon customer request.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Prepared bank deposits, general ledger postings and statements.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Examined checks for endorsements to verify legality of documents.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Identified transaction errors for unbalanced debits and credits.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Used currency-counting machine to count currency and received checks.
- Obtained credit records from various reporting agencies to open new accounts.
Music School
Musicians Institute
Hollywood, California
04.2001 - 01.2002
- Unrolled and excepted into music school in Hollywood
- This is the reason I moved from Missouri to California on a gray hound bus.
Education
Moberly Area Community College
Missouri City, MO10.2000
Skills
- Logistics
- Supply Chain
- Warehouse Management
- Freight Experience
- Shipping & Receiving
- Inventory Control
- Negotiation
- Transportation Management
- Warehouse Supervisor Experience
- Warehouse Distribution Experience
- Order Picking Experience
- Load & Unload containers
- Forklift (sit down & stand up)
Certification
Forklift Certification, 06/01/24, 06/30/27, Sit down & stand up forklift certified
Timeline
Dispatcher
Manna Beverages and Ventures
11.2024 - Current
Inside Sales Manager
VOLTEC insustries
05.2024 - 08.2024
Logistics Manager
Voltec Industries, Inc.
06.2020 - 08.2024
Forklift Operator
VOLTEC Industries
11.2016 - 06.2021
Certified Welder
GKN Aerospace
01.2010 - 06.2015
Window Blind Installation
Diversified window coverings
09.2008 - 10.2010
Personal Banker
Wells Fargo
01.2004 - 07.2008
Music School
Musicians Institute
04.2001 - 01.2002
Moberly Area Community College