Terry Treves
Baywood-Los Osos,CA
Summary
Proven leader and sales expert from Fanny Wrappers Lingerie & Tails Pet Boutique, adept in customer service and teamwork. Excelled in elevating customer satisfaction and streamlining operations, significantly boosting repeat business. Skilled in cash register operation and problem-solving, ensuring operational excellence and superior service quality.
Overview
34
34
years of professional experience
Work History
Owner
Fanny Wrappers Lingerie & Tails Pet Boutique
02.1984 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Consulted with customers to assess needs and propose optimal solutions.
Sales
Fanny Wrappers Lingerie & Tails Pet Boutique
02.1982 - 04.2016
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Reinforced brand reputation with excellent service quality that consistently exceeded expectations among clientele.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
Education
Associate of Arts - General
Cuesta College
San Luis Obispo05-1972
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
Timeline
Owner
Fanny Wrappers Lingerie & Tails Pet Boutique
02.1984 - 04.2016
Sales
Fanny Wrappers Lingerie & Tails Pet Boutique
02.1982 - 04.2016
Associate of Arts - General
Cuesta College
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