Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Triplett

Wilmington

Summary

With a proven track record at Walmart, I excel in leveraging problem-solving and team leadership to drive retail operations and human resource policies. My expertise in enhancing customer experience and streamlining HR processes has significantly boosted employee engagement and operational efficiency, making me a pivotal asset to any team.

Overview

2024
2024
years of professional experience

Work History

Assistant Store Manager

Walmart
  • Executed merchandising strategies for increased product visibility and sales.
  • Analyzed sales data for informed decision-making on product placement.
  • Guided team members through challenges with clear communication and support.
  • Identified sales opportunities through customer interactions, maximizing revenue.
  • Strengthened customer loyalty with personalized interactions and follow-ups.
  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Human Resources Manager

Walmart
11.2021 - 01.2024
  • Served as Human Resources Manager for a facility with over 300 associates.
  • Promoted open communication channels to address employee concerns.
  • Established comprehensive HR policies to ensure legal compliance.
  • Streamlined interview processes to reduce time-to-hire.
  • Developed coaching programs for underperforming employees to enhance productivity.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Processed employee claims involving performance issues and harassment.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Motivated employees through special events and incentive programs.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Education

Watauga High School
Boone, NC

Appalachian State University
Boone, NC

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Team management
  • Stock management
  • Employee scheduling
  • Hiring and training

Timeline

Human Resources Manager

Walmart
11.2021 - 01.2024

Assistant Store Manager

Walmart

Watauga High School

Appalachian State University

Similar Profiles

CREATE PROFILE
Terry Triplett