TERRY UEMURA
Tukwila
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Hawaiian Airlines
Seattle
09.2006 - Current
- Assist guests in a friendly and professional manner with the check-in process, which includes welcoming and directing guests when arriving at the check-in counters. Ensuring that guests are cleared to travel to their final destination, along with assisting with getting our guests to board their flights, and doing everything in our power to get the flight out in a timely manner while maintaining a high level of professionalism in all circumstances, including when dealing with difficult customers. Also assisting with baggage assistance when needed.
TRAVEL ADVISOR MANAGER
Hawaii General Store & Gallery
Seattle
02.2005 - 12.2023
- Creating travel packages that match clients needs based on their interests, desires and budget.
- Maintaining a relationship with various vendors in the airline, hotel, and activities industry.
- Assisting with the store part of the business including selling products in the store.
Education
Bachelor of Science - Travel And Tourism Industry Management
Brigham Young University
Provo, UT08-1983
Skills
- Customer service
- Baggage handling
- Check-in procedures
- Flight boarding assistance
- Customer relationship management
- Positive and professional
- Strong teamwork
- Multitasking and organization
- Punctuality and reliability
- High-energy attitude
Languages
Spanish
Professional
Japanese
Limited
Timeline
Customer Service Representative
Hawaiian Airlines
09.2006 - Current
TRAVEL ADVISOR MANAGER
Hawaii General Store & Gallery
02.2005 - 12.2023
Bachelor of Science - Travel And Tourism Industry Management
Brigham Young University
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