Terry Walker
Queens,NY
Summary
High-energy dedicated leader bringing extensive experience in managing multiple priorities with an eager and positive perspective. Strategically enforced consistent standards to maintain staff satisfaction and exceed performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Forward-thinking in optimizing operations within the company to provide dynamic comprehensive results
Overview
12
12
years of professional experience
Work History
Doorman
The Park Royal
Manhattan, NY
04.2024 - Current
- Monitored building entrance, ensuring safety and security for residents and guests.
- Assisted residents with luggage and deliveries, enhancing customer service experience.
- Maintained cleanliness of lobby and entrance areas, promoting positive first impressions.
- Collaborated with maintenance staff to report issues promptly, ensuring efficient resolution.
- Trained new staff on procedures and protocols, fostering a knowledgeable team environment.
- Participated in emergency response drills, ensuring preparedness for unforeseen events.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Store Manager
Fragrance.com
New York, NY
09.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Carters Oshkosh
Flushing, NY
02.2019 - 05.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Asset Protection Associate
Carters Oshkosh
Flushing, NY
03.2018 - 03.2019
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary, or theft.
Stock Manager
Old Navy
Flushing, NY
09.2016 - 03.2018
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed morning shipment team,ensuring productivity goals were consistently met while maintaining a safe work environment.
- Enhanced customer satisfaction with timely product availability through effective merchandise allocation across stores.
- Trained new employees on company policies, inventory management systems, and best practices in stock handling.
- Conducted annual physical inventory counts, reconciling discrepancies between actual and recorded quantities.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Overnight Associate
Target
College Point, NY
08.2013 - 09.2016
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
Education
Associate of Arts - Graphic Design
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2025
Skills
- Personnel Development
- Revenue Generation
- Supply Ordering
- Customer Service Management
- Operations Management
- POS Systems
- Marketing and Promotions
- Microsoft Outlook
Accomplishments
2x Employee of the Month
Timeline
Doorman
The Park Royal
04.2024 - Current
Store Manager
Fragrance.com
09.2022 - Current
Assistant Store Manager
Carters Oshkosh
02.2019 - 05.2022
Asset Protection Associate
Carters Oshkosh
03.2018 - 03.2019
Stock Manager
Old Navy
09.2016 - 03.2018
Overnight Associate
Target
08.2013 - 09.2016
Associate of Arts - Graphic Design
Queensborough Community College of The City University of New York