TERRYANN MATTHEWS
Rockaway Park,NY
Summary
Dedicated Community Health Worker with expertise in resident outreach, health coaching, and resource navigation. Facilitates diabetes and asthma education, referrals, and community partnerships to enhance access to care and wellness support. Delivers quality service through strong communication and teamwork, driving improvements in community health outcomes. Compassionate professional in public health management, known for high productivity and efficient task completion. Skilled in community engagement, health education, and program development to address diverse community needs. Excel in communication, empathy, and problem-solving to foster trust and promote wellness within communities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
NYCHA HealthCorps Service Member / Community Health Advocate
NYCHA
New York, New York
01.2026 - 09.2026
- Provided community-based health coaching, motivational interviewing, and home visits to support residents' wellness goals and identify service needs.
- Connected residents with diabetes- and asthma-related education, community resources, and relevant service providers.
- Directed residents to NYCHA services and community resources to facilitate their health and wellness needs.
- Partnered with community organizations to enhance resident engagement and improve access to essential support services.
- Documented outreach activities, referrals, resident interactions, and follow-up information to enhance program tracking and service delivery.
Young Adult Program Co-Developer & Outreach Lead
NYCHA HealthCorps
Queens, NY
03.2026 - 06.2026
- Co-developed youth-focused wellness and engagement program, enhancing outreach efforts and facilitating health education and participant follow-up.
- Created and maintained participant intake and attendance records, ensuring accurate documentation of program activities.
- Reviewed project requirements to clarify clients' expectations and identify necessary resources for goal achievement.
Community Health Worker/ Community Navigator
Community Mediation Services (CMS)
Queens, New York
10.2025 - 12.2025
- Coordinated community programming and youth engagement initiatives, facilitating service documentation and referrals to local resources.
- Connected residents with local clinics, housing support, and social services.
- Conducted client intake for community mediation services and health referrals.
- Facilitated conflict resolution meetings with clients and community partners.
- Documented client data and maintained accurate records in company databases, ensuring reliable access to information for service delivery.
Public Safety Officer / Dispatcher
Rochdale Village Inc.
Queens, New York
02.2023 - 06.2025
- Handled emergency communications, dispatched calls, and processed incident reports and time-sensitive records to support effective public safety operations.
- Managed high volume of phone calls while ensuring accurate data entry to facilitate timely response to public safety needs.
- Recorded incoming calls from residents to document concerns and emergencies., complaints, and emergency reports from residents.
- Ensured compliance with safety regulations and company policies.
- Cultivated positive relationships with community members to enhance trust and cooperation in public safety initiatives.
Education
Associate of Applied Science - Public and Community Health
LaGuardia Community College
Long Island City, NY12-2027
Skills
- Community Partnerships
- Motivational interviewing
- Chronic disease education
- Community outreach
- Care coordination
- Home Visits
- Client Intake
- Health education
- Trauma-informed care
- Electronic records
- HIPAA-Aware Documentation
- Community Partnerships
- Problem-solving abilities
- Motivational interviewing
Personal Information
Title: COMMUNITY HEALTH WORKER | HEALTHCARE COORDINATION | COMMUNITY OUTREACH
Certification
- Community Health Worker (CHW) Graduate Certificate — LaGuardia Community College
- Certified Diabetes Coordinator — NYC REACH / NYC DOHMH
- Home-Based Asthma Services (HBAS) Certification — American Lung Association
- Certified Mental Health Community Ambassador — NYC Department of Health & Mental Hygiene
- Public Health Foundations Certification — Albany University / Public Health Foundation
- Field Epidemiology Certification — CDC TRAIN
- Diagnosis Coding Specialist, ICD-10-CM Standard — MedCA
- Certified Human Rights Consultant — U.S. Institute of Diplomacy and Human Rights
- Basic Peace Officer Training (162 hours) — CUNY Public Safety Academy
- Undergraduate Career Pathways Curriculum (24-credit pathway) — Metropolitan College of New York
- Notary Officer
COMMUNITY SERVICE & VOLUNTEER EXPERIENCE
- Volunteer Income Tax Assistance (VITA) Program, Volunteer Tax Preparer, Queens, NY, 2025-11, 2026-04, Prepared and filed free tax returns for individuals and families meeting program income eligibility requirements.
- September 11 Meal-Packing Volunteer, Manhattan, NY, 2026-09-11, Packed meals aboard a ship in Manhattan as part of a September 11 community service event.
- YouthBuild Program, Housing Construction Volunteer, Harlem, NY, 2000-09, 2002-06, Participated in housing construction projects benefiting low-income individuals and families.
Affiliations
- Advisory Council Member | NYC REACH
- Oct 2026 – Present
- Contribute community perspectives to discussions of health equity, healthcare access, and Medicaid-related initiatives.
- Selected Keynote Alumni Speaker | NYCHA Health Corps & Kalshi Funding Celebration
- Nov 2026
- Selected to share service experience at an event recognizing investment in public housing health initiatives.
Timeline
Young Adult Program Co-Developer & Outreach Lead
NYCHA HealthCorps
03.2026 - 06.2026
NYCHA HealthCorps Service Member / Community Health Advocate
NYCHA
01.2026 - 09.2026
Community Health Worker/ Community Navigator
Community Mediation Services (CMS)
10.2025 - 12.2025
Public Safety Officer / Dispatcher
Rochdale Village Inc.
02.2023 - 06.2025
Associate of Applied Science - Public and Community Health
LaGuardia Community College