Terryn Martin
Mills,WY
Summary
Dedicated to my Coffee House Management and experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coffee House Manager
Chelsea Hall Coffee House And Eatery
08.2022 - 08.2023
- Managed day-to-day operation of business to comply with regulations and agency standards.
- Supervised employees preparing meals and handling chores and provided constructive feedback.
- Assisted employees with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Oversaw budget to manage expenditures and control costs.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
Barista
Gateway Church NFW
01.2015 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Chisholm Trail High School
Fort Worth, TX08.2020
Skills
- Emotional Support
- Service Quality
- Mobility Support
- Compliance Requirements
- Grocery Shopping
- Employee Scheduling
- Activity Supervision
- Event Planning
- Maintenance and Repair Management
- Crisis Intervention
- Budget Administration
- Behavior Modeling
- Creative Thinking
- Staff Training
- Professional Relationships
- Appointment Coordination
- Budget Adherence
- Determining Staffing Needs
- Safety Management
- Staff Meeting Facilitation
Certification
Food Safety/Food Handlers Certification
Food Handler Managers
Music, Art, and Social Media
In my free time, I enjoy creating & preforming music with my close friends! I also enjoy any form of art I can get my hands on.
Timeline
Coffee House Manager
Chelsea Hall Coffee House And Eatery
08.2022 - 08.2023
Barista
Gateway Church NFW
01.2015 - 01.2021
High School Diploma -
Chisholm Trail High School
Food Safety/Food Handlers Certification
Food Handler Managers
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