Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

TERÉSA JOUAN DE KERVÉNOAËL

Alexandria,VA

Summary

Resourceful Facilities Assistant/Receptionist/Concierge/Customer Service representative with a steadfast commitment to customer service. My progressive experience in the Financial and Hospitality industries has honed my ability to build gratifying relationships and solve problems creatively. I establish trust using transparency, tact, and diplomacy to find solutions that yield prompt and winning results.

Overview

27
27
years of professional experience

Work History

Office/Facilities Assistant & Receptionist

USAID Staff Care Service Center (The Konterra Group)
01.2021 - 01.2024
  • Warmly welcomed all guests and visitors, whether arriving by walk-in or appointment, to the facility, as well as guest arrivals to the Staff Care Clinicians.
  • Informed new guests of the services we offer, such as the lending library, quiet room, and clinician visits, and collected their information so that a clinician could return their call regarding future appointments.
  • Procured and managed inventory for all office supplies, office equipment, and swag items.
  • Planned and supported all internal events, staff gatherings, retreats, and open houses. This included arranging catering details, display items, and coordinating event setup and breakdown.
  • Assisted the Sr. Program/Contract Manager with USAID’s Child Care Subsidy Program by communicating with Parent/Guardian applicants to help them with the approval process and data collection.
  • Managed arrangements for all contractors working in the office, including IT concerns, water vendors, plumbers, etc. Submitted appropriate billing documents to the accounting department, billing for tasks performed.
  • Coordinated office mailroom services, such as sending, receiving, and dispersing packages and mail to recipients. Printer Contract Liaison for troubleshooting and billing.
  • Liaised with property management to ensure the appearance was clean and inviting throughout. This included ensuring all areas of the office were clean, organized, and appealing.
  • Maintained the Lending Library by keeping track of all visitors and the inventory of books borrowed. Communicated with borrowers regarding returning books after a reasonable time had elapsed.

Facilities Assistant & Receptionist

Greenpeace
01.2018 - 01.2020
  • Graciously welcomed all guests, visitors, and VIPs and connected them with their hosts or directed them appropriately.
  • Answered all incoming calls through the main switchboard and routed calls to appropriate persons, responded immediately or forwarded calls to the Supporter Care department, relayed messages to the relevant persons, and returned calls on behalf of Supporter Care.
  • Stayed abreast of all Greenpeace meetings, activities, and campaigns, kept an up-to-date account of all staff and visitors on-premises, and updated both the staff in-house directory and sign-in/out sheets.
  • Provided administrative mailroom support, which included overseeing deliveries, sending and receiving packages, receiving faxes, and ensuring items were delivered to the correct recipients.
  • Maintained the appearance of the reception area, the attached kitchen, and all meeting rooms to ensure they were elegant, professional-looking, and well-stocked with all necessary office supplies and offerings.
  • Communicated daily with colleagues and staff regarding office issues needing immediate attention or troubleshooting.
  • Collaborated with other departments, such as IT, on new hire desk set-ups to ensure the working area was orderly and welcoming.
  • Organized office supplies inventory and purchasing to ensure a steady level of supplies was always available on site.
  • Performed data entry for the facilities department for invoices associated with FedEx, Enterprise car rental, and USPS mail allocations.
  • Participated in public outreach functions by maintaining informational displays and posters and assisting with dispensing t-shirts and other supplies needed by staffers and guests.
  • Liaised between senior executives of Greenpeace, vendors, and Property Management to ensure duties were performed. Assisted staffers with all request tickets to Property Management, including hot and cold requests and any facility requests.
  • Managed DC apartment reservations and key administration/dispensation.
  • Coordinated and maintained adding or removing employees and volunteers to the Greenpeace Authorized Drivers List.
  • Helped Greenpeace in collaboration with Jane Fonda for “Fire Drill Fridays,” a promotional event raising awareness of various environmental concerns, which is highly supported by this celebrity.
  • Assisted with organizing internal company functions, events, and holiday parties.

Front of House Receptionist & Facilities Assistant

Bloomberg LP
01.2011 - 01.2017
  • Greeted and processed guest visitors by requesting identification, creating badges, and attending to their needs on behalf of their host(s), offering top-notch hospitality.
  • Collaborated with the Global Events team for various galas, luncheons, banquets, etc., by arranging on-site event set-ups, receiving guests, answering inbound and event-related phone calls, and other event logistics.
  • Fulfilled all internal and external facility and concierge ticketing requests for the benefit of employees and guests, such as requests for room reservations, hot and cold requests, desk prep for new hires, office repairs & light replacements, requests for building access key cards, and more.
  • Managed facilities and concierge services, such as ordering and restocking office supplies, pantry equipment, and desk equipment; performing weekly site walks to ensure meeting rooms were well-stocked; and coordinating the cleaning and maintenance services duties.
  • Updated & maintained records of vendor COIs (Certificate of Insurance) for subsequent renewals.
  • Drafted correspondence: liaison & business contact with building management company to include building Engineers, building Concierge, and cleaning company, as well as Bloomberg’s company vendors to facilitate required in-house services.

Corporate Concierge & Assistant Vendor Manager

Classic Concierge Inc.
01.1997 - 01.2008
  • Performed concierge duties, including greeting visitors and VIPs, liaising with building management staff, fulfilling various tenant requests, answering phones, drafting correspondence, and creating marketing materials.
  • Coordinated travel arrangements; arranged corporate gifting for building clients; ticket requests for theater, concert, and sporting events; assisted with facilities and research requests; managed event planning; arranged building decorations for the December holiday season and budgeting for tenants; showcased live vendor presentations for corporate holiday shopping.
  • Assisted the Director of Vendor Relations with all aspects of company vendor coordination, procurement, and implementation, and planned special annual vendor presentations for all building owners and building management in the company’s portfolio.
  • Managed corporate communications functions and vendor membership, performed detailed vendor and market research, and proposals, which include, but are not limited to, contract negotiations, cost analysis, breakdowns, and managing processes to include bid solicitations where appropriate.

Education

Diploma - Business Management & Arts

Oxon Hill High School
Oxon Hill, MD

Certification - Administrative Studies

Washington School for Secretaries
Washington, DC

Certification - Basic Cosmetology

National Institute of Cosmetology
Washington, DC

Skills

  • Microsoft Office & G-Suite

  • Attention to Detail

  • Room Reservations

  • Procurement

  • Accounts Payable & Receivable

  • Project Assistance

  • Research

  • Teamwork

  • Meeting & Event Coordination

  • Data Entry / CRM

  • Strong Initiative

  • Attention to Detail

Awards

"Concierge of the Year", Employee Committee Representative, Marketing Award of the Quarter, Business Management Award of the Quarter, Team Participation Award 3x’s

Timeline

Office/Facilities Assistant & Receptionist

USAID Staff Care Service Center (The Konterra Group)
01.2021 - 01.2024

Facilities Assistant & Receptionist

Greenpeace
01.2018 - 01.2020

Front of House Receptionist & Facilities Assistant

Bloomberg LP
01.2011 - 01.2017

Corporate Concierge & Assistant Vendor Manager

Classic Concierge Inc.
01.1997 - 01.2008

Certification - Administrative Studies

Washington School for Secretaries

Certification - Basic Cosmetology

National Institute of Cosmetology

Diploma - Business Management & Arts

Oxon Hill High School

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