Tesa Cervantes
Coalinga,CA
Summary
Enthusiastic Gym Receptionist possessing outstanding time management, customer service and multitasking abilities. Punctual and reliable team player, skillful in handling orders and supplies and resolving customer complaints and concerns, and works well under pressure. Knowledge of opening and closing processes and procedures.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
The Fitness Lab
10.2016 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by entering codes
- Monitored check-ins to identify delinquent accounts and collect payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
Food Handler
Harris Ranch BBQ Express
05.2018 - 08.2018
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized and re-stocked various stations and self-service items.
- Guaranteed customer satisfaction by quickly delivering orders.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Crossroads Charter Academy
Hanford, CA06.2016
Skills
- Lobby Maintenance
- Training Junior Team Members
- Payment Processing
- Problem-Solving Skills
- Filing Documents
- Facility Tours
- Maintaining Guest Records
- Cash Handling
- Customer Service
- Conflict Management
- Process Transactions
Timeline
Food Handler
Harris Ranch BBQ Express
05.2018 - 08.2018
Front Desk Clerk
The Fitness Lab
10.2016 - Current
High School Diploma -
Crossroads Charter Academy
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