Tesa Volpe
Philadelphia,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Delivery Expert
Instacart Shoppers
Philadelphia, PA
08.2022 - Current
- Provided excellent customer service by answering questions regarding products or services offered.
- Utilized GPS navigation systems for efficient routing purposes.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
Server
Sulimay's
Philadelphia, PA
08.2023 - 11.2023
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Passenger Service Agent
Prospect Airport Services
Philadelphia, PA
10.2022 - 01.2023
- Provided assistance to passengers with limited mobility.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Carried and operated radio or pager to communicate with airport personnel.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Operations Manager
DFD Industrial Services
Indianapolis, IN
11.2003 - 08.2022
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Bartender/Server/Kitchen Cook
Whistle Stop Inn
Indianapolis, IN
09.2015 - 11.2019
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Effectively multitasked within fast-paced environment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Education
Bachelor of Science - General Studies
Indiana University, Bloomington
Bloomington, IN08-2005
High School Diploma -
Seymour High School
Seymour, IN06-1997
Some College (No Degree) - Psychology/Criminal Justice
University of Cincinnati
Cincinnati, OHSkills
- Effective customer service
- Computer literacy and POS systems
- Time management and prioritization
- Outstanding communication skills
- Microsoft Programs
- QuickBooks
- SAP
- Typing
- Cash Handling
Affiliations
- Swimming
- Running
- Cycling
- Reading
References
References available upon request.
Timeline
Server
Sulimay's
08.2023 - 11.2023
Passenger Service Agent
Prospect Airport Services
10.2022 - 01.2023
Delivery Expert
Instacart Shoppers
08.2022 - Current
Bartender/Server/Kitchen Cook
Whistle Stop Inn
09.2015 - 11.2019
Operations Manager
DFD Industrial Services
11.2003 - 08.2022
Bachelor of Science - General Studies
Indiana University, Bloomington
High School Diploma -
Seymour High School
Some College (No Degree) - Psychology/Criminal Justice
University of Cincinnati
Similar Profiles
Jody ThomasJody Thomas
Deilvey at Instacart ShoppersDeilvey at Instacart Shoppers
TAJA BURKSTAJA BURKS
Delivery Driver at Instacart ShoppersDelivery Driver at Instacart Shoppers
Alessandra EcheverriaAlessandra Echeverria
Instacart Shopper at Instacart ShoppersInstacart Shopper at Instacart Shoppers
Monique MoiseMonique Moise
Tax Examining Technician at Department of TreasuryTax Examining Technician at Department of Treasury
Joseph CarrionJoseph Carrion
Maintenance Worker at Franklin Towne Charter High SchoolMaintenance Worker at Franklin Towne Charter High School