Tesa Welch
Fairfield,OH
Summary
PROJECT MANAGER
Overview
10
10
years of professional experience
Work History
Banquet Bartender
The Anderson Pavilion
Cincinnati, OH
02.2023 - Current
- Prepared for events for corporate events, weddings, and high end clientele.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Responded to guest questions and requests with friendly and knowledgeable service..
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Set up glassware, liquor, and other necessary supplies for special events.
Admin Assistant, Facilities Manager, Event Co.
Overflow Ministries Covenant Church
Cincinnati, OH
10.2016 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled telephone, email, and postal mail inquiries, personally handling basic questions and compiling lists for management review.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Designed catering packages to increase sales and customer experience.
- Coordinated with participating vendors during event planning.
- Assisted with meeting and event planning activities.
PROJECT MANAGER
CBTS
Cincinnati, OH
08.2021 - 05.2022
- Defined project goals, aligning with strategic objectives
- Provided clear direction to internal teams, setting expectations and due dates for deliverables
- Identified gaps across projects and strategies and recommended resolution methods
- Traveled to customer sites to keep projects on schedule while maintaining high quality
- Recommended improvements to established business processes, enabling better project time management
- Pivoted quickly between tasks, adapting to shifting expectations and client goals.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
ASSISTANT
Emis, Mt. Healthy City Schools
06.2018 - 09.2020
- Met deadlines and managed priorities in changing environment with minimal oversight
- Set up new office procedures to increase productivity and eliminate task duplication
- Scheduled meetings and conference calls, including planning and set-up, agenda preparation, and minutes documentation
- Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs
- Oversaw office services to maintain smooth operations, including preparing budgets, handling HR issues, and coordinating housekeeping
- Answered and managed incoming calls
- Ensure the accuracy, completeness, and transfer of district, building, staff, student, course, and financial data to EMIS.
ATTENDANCE COORDINATOR
City Day Community Schools
09.2015 - 10.2017
- Contacted parents of students with attendance issues
- Handled attendance related referrals when procedures determine referral to an administrator
- Facilitated students, parents, and staff together as attendance issues arise
- Confirmed 10-day drops as per State law
- Maintained a professional awareness of regulations regarding child welfare and attendance by having a working knowledge of state law, board policy, and administrative regulations
- Maintained a good working relationship with co-workers and management
- Completed all assigned tasks prior to shift end.
CUSTOMER SERVICE AGENT
Cornerstone Brands
08.2014 - 09.2015
- Leveraged experience and customer service skills to guide caller toward optimal support options
- Answered inbound calls and offered conflict resolution
- Acted as company ambassador, professionally delivering a high level of service and high-quality support to every customer
- Directed individuals on usage and benefits of self-service tools
- Advised customers on the status of merchandise ordered and arranged for pickup and delivery
- Built strong knowledge of the product line to assist customers in selecting products meeting highly personal needs
- Maintained a good working relationship with co-workers and management.
Education
Some College (No Degree) -
BOHECKER COLLEGE
Cincinnati, OHELMHURST HIGH SCHOOL
Ft. Wayne, INSkills
- Administration
- Dependable and equipped for fast-paced work and changing daily needs Serves customers effectively with attention to detail and hardworking approach Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
- Workforce Scheduling
- Problem Resolution
Timeline
Banquet Bartender
The Anderson Pavilion
02.2023 - Current
PROJECT MANAGER
CBTS
08.2021 - 05.2022
ASSISTANT
Emis, Mt. Healthy City Schools
06.2018 - 09.2020
Admin Assistant, Facilities Manager, Event Co.
Overflow Ministries Covenant Church
10.2016 - Current
ATTENDANCE COORDINATOR
City Day Community Schools
09.2015 - 10.2017
CUSTOMER SERVICE AGENT
Cornerstone Brands
08.2014 - 09.2015
Some College (No Degree) -
BOHECKER COLLEGE
ELMHURST HIGH SCHOOL