Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tesa Welch

Fairfield,OH

Summary

PROJECT MANAGER

Overview

10
10
years of professional experience

Work History

Banquet Bartender

The Anderson Pavilion
02.2023 - Current
  • Prepared for events for corporate events, weddings, and high end clientele.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Assisted with inventorying beverage stock and bar supplies.
  • Responded to guest questions and requests with friendly and knowledgeable service..
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Set up glassware, liquor, and other necessary supplies for special events.

Admin Assistant, Facilities Manager, Event Co.

Overflow Ministries Covenant Church
10.2016 - Current
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Handled telephone, email, and postal mail inquiries, personally handling basic questions and compiling lists for management review.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Designed catering packages to increase sales and customer experience.
  • Coordinated with participating vendors during event planning.
  • Assisted with meeting and event planning activities.

PROJECT MANAGER

CBTS
08.2021 - 05.2022
  • Defined project goals, aligning with strategic objectives
  • Provided clear direction to internal teams, setting expectations and due dates for deliverables
  • Identified gaps across projects and strategies and recommended resolution methods
  • Traveled to customer sites to keep projects on schedule while maintaining high quality
  • Recommended improvements to established business processes, enabling better project time management
  • Pivoted quickly between tasks, adapting to shifting expectations and client goals.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.


ASSISTANT

Emis, Mt. Healthy City Schools
06.2018 - 09.2020
  • Met deadlines and managed priorities in changing environment with minimal oversight
  • Set up new office procedures to increase productivity and eliminate task duplication
  • Scheduled meetings and conference calls, including planning and set-up, agenda preparation, and minutes documentation
  • Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs
  • Oversaw office services to maintain smooth operations, including preparing budgets, handling HR issues, and coordinating housekeeping
  • Answered and managed incoming calls
  • Ensure the accuracy, completeness, and transfer of district, building, staff, student, course, and financial data to EMIS.

ATTENDANCE COORDINATOR

City Day Community Schools
09.2015 - 10.2017
  • Contacted parents of students with attendance issues
  • Handled attendance related referrals when procedures determine referral to an administrator
  • Facilitated students, parents, and staff together as attendance issues arise
  • Confirmed 10-day drops as per State law
  • Maintained a professional awareness of regulations regarding child welfare and attendance by having a working knowledge of state law, board policy, and administrative regulations
  • Maintained a good working relationship with co-workers and management
  • Completed all assigned tasks prior to shift end.

CUSTOMER SERVICE AGENT

Cornerstone Brands
08.2014 - 09.2015
  • Leveraged experience and customer service skills to guide caller toward optimal support options
  • Answered inbound calls and offered conflict resolution
  • Acted as company ambassador, professionally delivering a high level of service and high-quality support to every customer
  • Directed individuals on usage and benefits of self-service tools
  • Advised customers on the status of merchandise ordered and arranged for pickup and delivery
  • Built strong knowledge of the product line to assist customers in selecting products meeting highly personal needs
  • Maintained a good working relationship with co-workers and management.

Education

Some College (No Degree) -

BOHECKER COLLEGE
Cincinnati, OH

ELMHURST HIGH SCHOOL
Ft. Wayne, IN

Skills

  • Administration
  • Dependable and equipped for fast-paced work and changing daily needs Serves customers effectively with attention to detail and hardworking approach Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
  • Workforce Scheduling
  • Problem Resolution

Timeline

Banquet Bartender

The Anderson Pavilion
02.2023 - Current

PROJECT MANAGER

CBTS
08.2021 - 05.2022

ASSISTANT

Emis, Mt. Healthy City Schools
06.2018 - 09.2020

Admin Assistant, Facilities Manager, Event Co.

Overflow Ministries Covenant Church
10.2016 - Current

ATTENDANCE COORDINATOR

City Day Community Schools
09.2015 - 10.2017

CUSTOMER SERVICE AGENT

Cornerstone Brands
08.2014 - 09.2015

Some College (No Degree) -

BOHECKER COLLEGE

ELMHURST HIGH SCHOOL
Tesa Welch