Tesfahun L Worku

Check in

Boarding

Ticket exchange and refund

Baggage tracing

Jetbridge driving

Flight meeting

CRO&GRO

• Provided professional client service and coordinated customer support operations.
• Managed service inquiries and resolved issues efficiently.
• Communicated with operational teams to improve service delivery and customer satisfaction.

• Ensured compliance with safety, security, and quality standards.
• Conducted aircraft security searches according to strict procedures.
• Restocked and prepared aircraft supplies for upcoming flights.
• Managed administrative tasks including scheduling and team coordination.

• Implemented internal communication strategies that improved transparency across departments.
• Facilitated collaboration between departments to enhance project outcomes.
• Trained managers in effective team communication techniques.
• Conducted employee surveys to support strategic leadership decisions.
• Developed internal newsletters and engagement content.
• Organized company-wide team building initiatives.

• Trained and mentored new customer service agents.
• Managed inbound and outbound calls while maintaining excellent customer satisfaction.
• Provided support through email and live chat platforms.
• Achieved a 95% first-call resolution rate.
• Utilized CRM systems to track customer interactions.
• Collaborated with cross-functional teams to streamline customer support processes.