Tesha Myers
Murrieta,California
Summary
Experienced Front Office Manager with over 10 years in customer service. Expertise in employee supervision, insurance verification, and scheduling enhances patient satisfaction and operational efficiency. Committed to supporting organizational growth through effective team collaboration and strong client relationships.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Rancho Physical Therapy
Menifee, CA
08.2024 - Current
- Answers approximately 30-50 calls daily, addresses customer concerns and inquiries, and problem solves.
- Verify all insurance, submit authorization requests and collect copays. Daily copay reconciliation.
- Create and scrub all patient charts
- Schedule patients for evaluation and follow-up appointments.
- Submit interpreter requests for patient appointments.
- Manage retention reports
- Process incoming referrals and authorizations.
- Train and manage employees.
Front Office Assistant
Rancho Physical Therapy
Menifee, California
04.2022 - 08.2024
- Greeted and checked in patients, ensuring smooth appointment flow.
- Developed patient charts for therapy evaluation, facilitating accurate assessments.
- Answer incoming calls and route appropriately.
- Maintained reception and lobby area, creating welcoming environment for patients.
Behavior Technician
Autism Spectrum Therapy
Temecula, CA
01.2020 - 12.2021
- Implement self-help, communication, social skills through activities and play
- Incorporate training to parents and teach skills that support children’s development and goals
- Schedule client’s appointments through Central Reach system
Eligibility Representative
IQPIPELINE Staffing Agency
San Diego, CA
08.2012 - 11.2013
- Initiated calls to healthcare providers regarding member coverage, leveraging insurance web portals to confirm benefit eligibility
- Quoted benefit information to providers via Ashlink system, facilitating informed decision-making regarding patient care.
- Processed 60 daily eligibility requests from practitioners, ensuring timely access to necessary services
Education
Administrative Medical Assistant/Medical Assistant -
Advanced Training Associates
Medical Biller -
Grossmont Health Occupation Center
Computer Operations -
Louisiana Technical College
Skills
- Customer service expertise
- Customer care excellence
- Insurance verification
- Chart management
- Schedule coordination
- Employee supervision
- Decision-making under pressure
- Issue resolution
- Training
- Organizational abilities
- Attention to detail
- Professional communication skills
Timeline
Front Office Manager
Rancho Physical Therapy
08.2024 - Current
Front Office Assistant
Rancho Physical Therapy
04.2022 - 08.2024
Behavior Technician
Autism Spectrum Therapy
01.2020 - 12.2021
Eligibility Representative
IQPIPELINE Staffing Agency
08.2012 - 11.2013
Computer Operations -
Louisiana Technical College
Medical Biller -
Grossmont Health Occupation Center
Administrative Medical Assistant/Medical Assistant -
Advanced Training Associates