Dynamic professional with a proven track record in customer service and operational excellence at Covington County Hospital. Skilled in time management and decision-making, I trained staff to enhance service quality and compliance. Recognized for improving team performance and fostering customer loyalty through effective communication and problem resolution.
Hi, I’m
Tesheika Magee
Collins,MS
Summary
Overview
14
years of professional experience
Work History
Covington County Hospital
Environmental Services Housekeeper
08.2024 - 06.2025
Job overview
- Maintained cleanliness and sanitation standards in patient rooms, common areas, and restrooms.
- Operated cleaning equipment including floor buffers, vacuums, and steam cleaners efficiently.
- Ensured compliance with health and safety regulations through routine inspections and reporting.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
PVD Distribution
Assistant Store Manager
04.2015 - 01.2020
Job overview
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement.
- Developed and implemented strategies to increase overall store performance and profitability.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
Maximus
Customer Service Representative
02.2011 - 08.2015
Job overview
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Managed multi-channel communication, including phone, email, and chat, ensuring consistent service delivery.
- Collaborated with team members to streamline processes, improving response times and efficiency.
- Documented customer interactions accurately in CRM systems for tracking and reporting purposes.
Education
Collins High SchoolCollins, MS
High School Diploma
05-2005
University Overview
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
Timeline
Environmental Services Housekeeper
Covington County Hospital
08.2024 - 06.2025
Assistant Store Manager
PVD Distribution
04.2015 - 01.2020
Customer Service Representative
Maximus
02.2011 - 08.2015
Collins High School
High School Diploma
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