Teshome Eide
Farmington,MN
Summary
Dynamic and people-oriented worker with experience at Dunn Bros Coffee and Chick-fil-A. Proven ability to enhance customer satisfaction through active listening and personalized service. Skilled in time management and training, fostering a collaborative team environment while boosting order speed and accuracy. Committed to maintaining high standards of service and hospitality.
Overview
3
3
years of professional experience
Work History
Barista
Dunn Bros Coffee
Lakeville, MN
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
FOH Trainer
Chick-fil-A
Apple Valley, MN
02.2022 - 07.2024
- Trained and developed team members to maintain high standards of service and hospitality.
- Boosted order speed and accuracy by implementing strategic coaching methods.
- Designated as a mentor for inquiries.
Timeline
Barista
Dunn Bros Coffee
08.2024 - Current
FOH Trainer
Chick-fil-A
02.2022 - 07.2024