Teshona A. Nathaniel
Philadelphia,PA
Summary
Analytical Business Analyst with 8+ years in operations and supply chain and Salesforce experience, skilled at eliciting requirements, documenting business processes, creating test plans/scripts, and collaborating with IT and stakeholders to implement system enhancements aligned to regulatory and operational needs.
Overview
12
12
years of professional experience
Work History
Salesforce Apprentice - Business Analyst
Tech Up
Philadelphia, PA, USA
03.2025 - Current
- Elicited and documented business requirements, user stories, and acceptance criteria through stakeholder interviews and workshops to support system modifications and operational requirements for CRM and reporting solutions, aligning with DVS-style business needs.
- Authored process documentation and collaborated with cross-functional teams to design reports, dashboards, and solution walkthrough that reduced bottleneck by 94% ; participated in Agile backlog refinement and requirement validation to support testing and deployment activities.
Owner / Operator
Wicked Berry Seafood LLC
Philadelphia, PA, USA
01.2019 - Current
- Collected and analyzed sales, inventory, and vendor data to identify process gaps and define requirements for tracking and vendor management improvements; produced performance and trend reports to guide operational decisions.
- Implemented process documentation and controls to improve data accuracy and vendor communication, supporting change implementation and verification by 83%.
Dental Assistant (Inventory & Vendor Coordination)
Advanced Dental Design
Philadelphia, PA, USA
08.2022 - 01.2023
- Coordinated vendor 25 orders and maintained inventory tracking to ensure supply availability; documented order discrepancies and worked with vendors to resolve issues, supporting operational continuity and data accuracy.
- Managed appointment scheduling and patient flow efficiently scaling to 93% retention.
Materials Manager
Saint Christopher's Hospital for Children
Philadelphia, PA, USA
02.2016 - 06.2022
- Gathered and translated business needs from clinical departments and vendors into functional requirements and process changes, facilitating meetings and stakeholder..
- Developed recurring and ad hoc reports and KPIs to monitor inventory, vendor performance, and cost controls; prepared documentation used for testing system changes and validating data integrity in ERP reporting.
- Streamlined purchasing and inventory workflows by documenting current/future-state processes and implementing controls, supporting operational compliance and system accuracy decreasing redundancies by 85%
Sterile Processing Technician (Inventory Control)
Saint Christopher's Hospital for Children
Philadelphia, PA, USA
01.2014 - 01.2015
- Managed sterilization inventory and maintained tracking documentation for 300+ instruments, ensuring compliance with hospital standards and accurate system records.
Education
Salesforce Certified Associate - Information Technology
Salesforce Apprenticeship
Philadelphia, PA08.2025
Some College (No Degree) - Information Technology
Community College of Philadelphia
PhiladelphiaSkills
- Requirements Gathering
- Business Requirements Documentation
- Process Mapping
- Use Cases
- User Stories & Acceptance Criteria
- Test Plan & Test Script Development
- Data Analysis
- KPI Tracking
- Reporting & Dashboards
- Stakeholder Facilitation
- Cross-Functional Collaboration
- Salesforce CRM
Timeline
Salesforce Apprentice - Business Analyst
Tech Up
03.2025 - Current
Dental Assistant (Inventory & Vendor Coordination)
Advanced Dental Design
08.2022 - 01.2023
Owner / Operator
Wicked Berry Seafood LLC
01.2019 - Current
Materials Manager
Saint Christopher's Hospital for Children
02.2016 - 06.2022
Sterile Processing Technician (Inventory Control)
Saint Christopher's Hospital for Children
01.2014 - 01.2015
Salesforce Certified Associate - Information Technology
Salesforce Apprenticeship
Some College (No Degree) - Information Technology
Community College of Philadelphia