Tesneem Abdallah
Panama City,FL
Summary
Proven Daycare Worker with a track record of enhancing child development at Home Daycare Center. Specializes in creating safe environments, fostering emotional growth, and implementing health standards. Excelled in CPR and empathy, achieving significant improvements in safety and parental satisfaction.
Overview
2
2
years of professional experience
Work History
Daycare Worker
Daycare Services for Children
284 Forest Park Cir, Panama City FL
06.2024 - 09.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
Home Daycare Provider
Home Daycare Center
Orlando, FL
04.2023 - 10.2023
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Customer Service
Cell World
Orlando
04.2022 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Nursing
Gulf Coast State College
Skills
- Patience and Empathy
- Cleaning and sanitizing
- Health and Safety Regulations
- CPR training
- Taking care of special needs kids
- Adaptability and Flexibility
- Infant Care
- Documentation and Record Keeping
- Activities Planning
- Care Planning
- Time Management
- Punctual and Reliable
- Problem-Solving
- Friendly and Respectful
- Decision-Making
- Coordination and Teamwork
- Microsoft Office
- Staff Scheduling
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Appointment Scheduling
- Scheduling
- Report Writing
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Daycare Worker
Daycare Services for Children
06.2024 - 09.2024
Home Daycare Provider
Home Daycare Center
04.2023 - 10.2023
Customer Service
Cell World
04.2022 - 03.2023
Nursing
Gulf Coast State College