Tess Ditommaso
Columbus,OH
Summary
Dynamic sales professional with a proven track record at Spectrum, consistently exceeding quotas through effective persuasive communication and analytical problem-solving. Skilled in client relationship management, I excel in tailoring solutions to meet customer needs, enhancing satisfaction and trust while driving sales growth. Adaptable and trustworthy, committed to driving results while maintaining sales integrity.
Overview
25
25
years of professional experience
Work History
Inbound Residential Sales Rep
Spectrum/Charter Communications
08.2013 - 03.2025
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Maintained high level of professionalism and product knowledge, becoming go-to resource for new team members.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Inbound Small Business Sales Rep
AT&T Call Center
09.2000 - 11.2009
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Developed tailored solutions for individual clients based on their specific requirements and budget constraints.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked closely with the support team to address any technical issues or questions from clients quickly and efficiently..
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved sales quotas consistently through strategic planning and diligent follow-up with prospects.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
Education
Psychology
Kent State University
Kent, OHSkills
- Customer engagement strategies
- Efficient call handling
- Achievement-focused
- Client relationship management
- Effective persuasive communication
- Analytical problem-solving
- Trustworthy performance
- Adaptability and flexibility
- Quality assurance practices
- Effective objection resolution
Accomplishments
US Army Reserves Veteran, Captain, served in Desert Shield/Desert Storm
Timeline
Inbound Residential Sales Rep
Spectrum/Charter Communications
08.2013 - 03.2025
Inbound Small Business Sales Rep
AT&T Call Center
09.2000 - 11.2009
Psychology
Kent State University
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