Tess Gage
Geneva,NY
Summary
Professional hospitality worker with immense experience in the serving industry. Ready to excel and grow in a more professional environment. I will ensure exceptional customer service and satisfaction. Having a strong focus on teamwork and adaptability to provide the restaurant with success. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Extremely reliable with a positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Eddie O’Briens Grille and Bar
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Border City Cone N Grill
08.2019 - 11.2023
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and inventory from various suppliers.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Server
Torrey Park Restaurant
03.2020 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Counter Server
Bagels and Cakes by Club 86
05.2017 - 02.2021
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Education
High School Diploma -
Geneva High School
Geneva, NY06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Friendly, positive attitude
- Flexible and adaptable
- Excellent personality
Timeline
Server/Bartender
Eddie O’Briens Grille and Bar
09.2022 - Current
Server
Torrey Park Restaurant
03.2020 - 06.2021
Manager
Border City Cone N Grill
08.2019 - 11.2023
Counter Server
Bagels and Cakes by Club 86
05.2017 - 02.2021
High School Diploma -
Geneva High School
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